Customer Service Sales

JUAN ROSS

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BALTIMORE, MD ****5

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OBJECTIVE

TO SECURE A CHALLENGING CAREER ORIENTED POSITION WITH A STABLE COMPANY

THAT PROVIDES SUPPORT AND TRAINING, IT WILL ALSO ALLOW ME TO GROW

PROFESSIONALLY, FINANCIALLY AND PERSONALLY.

HIGHLIGHTS OF EXPERIENCE

PROVEN ABILITY TO DEVELOP CLIENT RELATIONSHIPS FROM INITIAL CONTACT TO

FINAL CONTRACT NEGOTIATION.

* SALES/ MARKETING COMMUNICATIONS * CONSULTATIVE SALES * ACCOUNT/

CONTRACT NEGOTIATIONS * SALES PRESENTATIONS

* CLIENT DEVELOPMENT/ MANAGEMENT * BRAND MANAGEMENT/ CORPORATE

IDENTITY* CLIENT NEEDS ASSESMENT* TEAM SKILLS BUILDING/ LEADERSHI P * NEW

BUSINESS DEVELOPMENT * ACCOUNT/ CLIENT RETENTION

EXPERIENCE

SCOTTS LAWNSERVICE, ELKRIDGE, MARYLAND

TERRITORY SERVICE REPRESENTATIVE, 2003 - 2012

• PROVIDED SERVICE TO EXISTING AND NEW CUSTOMERS IN A PROFESSIONAL AND

TIMELY MANNER.

• MANAGE AND BUILD A ROUTE, PROBLEM SOLVING AND RESOLUTION/

TROUBLESHOOTING, NEW ASSOCIATE TRAINING, PROVIDED TEAM LEADERSHIP,

PROMOTED CUSTOMER SATISFACTION THROUGH CLEAR CONCISE

COMMUNICATION

LINCOLN HERITAGE, HOLLISTER, CALIFORNIA

SALES REPRESENTATIVE, 2001 - 2003

• MANAGED SALES AND MARKETING OF ALL TYPES OF INSURANCE PRODUCTS.

• EDUCATE CLIENTS ON PLAN BENEFITS AND FEATURES, PROVIDING CLIENTS WITH

RATES AND OR QUOTES,SERVICING AND UPGRADING CLIENTS POLICIES AS THEIR

NEEDS CHANGE, GIVING GROUP PRESENTATIONS,PROSPECTING AND COLD

CALLING

GLOBAL MESSENGER, BALTIMORE, MARYLAND

INDEPENDENT CONTRACTOR, 2000 - 2001

• DELIVERED TIME SENSITIVE AND IMPORTANT DOCUMENTS AND OR PACKAGES TO

AND FROM CLIENTS.

• TIME MANAGEMENT SKILLS, EXTENSIVE PAPERWORK,CUSTOMER SERVICE

SYMS, GLEN BURNIE. MARYLAND

SALES ASSOCIATE, 1993 - 2000

• SALES AND SERVICING OF CLIENTS

• DEVELOPE CLIENTELE, INVENTORY CONTROL,MERCHANDISING, KNOWING FASHION

TRENDS,CASHIERING, CONFLICT RESOLUTION, TAILORING DUTIES

MACYS, HUNT VALLEY, MARYLAND

SALES/ STOCK/ MANAGER, 1985 - 1993

• WORKED SEVERAL DIFFERENT POSITIONS FROM SALES TO STOCK TO

MANAGEMEMT

• CUSTOMER SERVICE, CLIENT DEVELOPMENT, CASHIERING, INVENTORY CONTROL,

SHIPPING AND RECEIVING, TRAINING, MANAGEMENT, MERCHANDISING,

SCHEDULING, RECONCILING DAILY RECEIPTS

EDUCATION

NORTHWESTERN SENIOR HIGH, BALTIMORE, MARYLAND

H.S., HISTORY/ SCIENCE, Minor: 2.9, 1979

GPA: 3.0, Major GPA: 3.1

LICENSES

• CERTIFICATE OF QUALIFICATION - MARYLAND INSURANCE ADMINISTRATION,

MARYLAND, 2001- 2003

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