Software Manager

Location:

Broadview, IL

Salary:

80000.00

Posted:

May 14, 2014

Contact this candidate

Resume:

Vincent J Marra

**** ******

Brookfield, IL *****

Phone 708/387-0319

E-mail ************@*****.***

Professional Career Summary

Experience

During the 35 years of my career in the computer

field I have accomplished the following:

18 Years as an Systems Consultant which includes:

Implementer of Accounting Software

Technical support on all levels

Install Networks

Install Servers

Install Workstations

Managed Staff

Project Managed

12 Years as an Systems Administrator which

includes:

Purchasing hardware

Purchasing software

Installing many servers

Installing many workstations

Installing and designing networks

Installing switches, routers, phone systems

Create and maintain backup systems

24 Years as a Systems Analyst and programmer in the

following languages:

FORTRAN, COBOL, Basic, Business Basic, Dbase,

Access, Dataflex, Visual Basic, Visual Studios,

VBA, Microsoft SQL, Crystal Reports, ZPL.

30 Years of Help Desk which includes:

Resolving issues for Customer, End users, Salesman,

Systems Administrators, Owners of companies

28 Years of designing reports using Crystal Reports

12 Years of using Active Directory

2 Years as a Directory of Information Technology

2 Years as an Computer Operator tasks include:

Load cards in reader, load Tapes, loading line

printers, run various update programs on system

console, checking queues

10 Years IIS which include:

Installing, load balance, trouble shooting,

debugging and testing, creating web pages for

intranet for internal use only.

12 Years as an Database Administrator

09/2013 - Current Sherra ITS

Park Ridge, IL

Contractor

System Administrator for a Loyola University

Assist users on issues regarding all supported

applications.

Convert 1000 User's Group Wise archives to

Microsoft 2013 Outlook.

Work with Universities ticket system.

Move Outlook's pst to cloud.

Work as part of the info structure team moving

data.

Work with Console One to track user's folders to

place there outlook pst files.

Merge outlook pst's together.

Setup folders, security, and quota policies.

Archive all current Group Wise information for

user's inbox, sent items, cabinet and contacts.

07/2012-07/2013 Online Business

Applications Woodridge, IL

Software Developer

Technical Support Engineer

Assist client on a technical support issues on a

world wide 800 hot line and determine course of

action.

Assist clients with on a Web support portal and

respond in an timely fashion

Monitor a technical support email to determine what

type of issue and respond to email.

Assist clients with WebEx to resolve issues that

range from adding a user to hosted SSLVPN, Citrix,

or Terminal Server environment, IIS to trouble

shooting IRMS (Information Request Management

System) software related issue.

Install and upgrade IRMS software on both OBA's

hosted environments or user development, validation

and production environments.

Create IQ's for installation of IRMS software.

Work with OBA developers closely to determined

whether or not behavior is by design or is it a

defect.

Document incidents, request and determine course of

action to be taken.

Assist Project Managers with new clients when

needed.

Work with support team to produce a higher quality

of service.

Monitored, upgraded, trouble shoot and installed

over 90 hosted VMware servers.

Installed and trouble shot IIS servers to work with

IRMS core service software.

Maintain and trouble shot 2003, and 2008r2 servers.

Knowledge of Active Directory structure and

administration, group policy, user accounts, and

security groups.

Knowledge of Terminal Server, trouble shoot hosted

user's issues.

Performed administration tasks on 2003/2008r2

servers.

Created user Outlook profiles in hosted

environments.

Installed OBA's software on IIS servers.

Worked with Clients IT Managers to determined

correct course of action during installs of OBA's

product.

Windows Administrator for all hosted client server.

Installed, Managed many Microsoft SQL and Oracle

Servers.

Managed Active Directory on all hosted clients.

Desktop support for all clients using WebEx.

Micro Project managed all Incidents.

03/2009-05/2012 Infodata Corp.

Northfield, IL

Consulting Services

Systems Consultant

. Install and support SAP Business One,

Profit Key, Jobscope, and Infor's Adage

ERP Accounting Software.

. Install Microsoft SQL 2005/2008 R2

Servers to run Applications.

. Create custom reports using Crystal

Reports.

. Handle tear II and III clients support

calls.

. Manage data conversion projects

. Consult with clients and various

subjects.

. Install Data Collection and field service

software that run in the IIS platform.

. Install Virtual Servers

using VMware.systems.

Configured, Install, many types of servers

including Dell, HP, and IBM server. It all depended

on clients purchase.

Using Active Directory to setup Group Policies

Promote/ Demote domain controllers

Patching servers with FSMO in active directory

Monitor IIS which included load balance, and logs

and correct any issues.

Desktop support for all clients using Goto Meeting.

Creating Crystal Reports connecting using LDAP.

Project managed all Clients assigned to me.

01/2009-06/2009 Delta Technical Services

Consulting Services

Visual Basic programmer (Contract)

Using Visual Studio 2008 write a quotation system

to be used by sales representatives.

Using Access 2007 modify sales pipeline template to

be used by firm.

Managed the whole project.

01/2007-10/2008 Lee and Associates

Chicago, IL

Commercial and Industrial Real Estate Brokers

Information Technology Manager (Systems

Administrator)

Managed 8 Windows 2003 standard edition servers,

(which were all HP Proliant Servers) which also

included trouble shoot and fixing issues quickly.

Using Active Directory to add rename delete users,

groups for the Network.

Managed exchange server 2003, Blackberry Enterprise

Server.

Managed a BES server.

Support, trouble shoot, monitor using Computer

Management 35 work stations all with Windows XP Pro

or Tiger.

Managed VPN server with 30+ remote stations.

Programming Crystal Reports 11 with SQL server and

Exact Inventory (Web based Real Estate) systems.

Installed and Support Norton's Endpoint Protection

software for all work stations and servers.

Managed all Wireless devices connecting to Cisco's

Airport.

Document all hardware, software, work instructions,

and Standard Operating Procedures.

On call 24 hours, 7 days a week.

Install all workstation's software which included

Office 2003, Map point, Photo mapper, Adobe CS2,

ACT 2007 and 6.0, QuickBooks, Quark, VMware from

Fusion and any other software that was approved.

Maintained an Intranet page which included up to

date stats and links, using IIS, Cold Fusion,

Dreamweaver, Tomcat, and Apache.

Purchase all software and hardware.

Maintain a Mojo helpdesk with a 95 percent rating

Resolved all issues quickly.

Help maintain and backup website.

Monitored and Maintain Sonic TZ190 (firewall)

Purchase/manage cell phone users and company

telephone system (Lucent).

Setup a Business Object Server to send various

reports to Principals via email, connect to

databases using LDAP.

Wrote Crystal Reports as needed that grabbed data

off Web base SQL server using ODBC connection.

Created many ad hoc reports with web base

Microsoft's 2005 SQL databases for Analysis of

vacancy trends.

Research on Disaster Recovery and SAN solution in

different location, but never implemented.

Project managed assigned tasks

07/2006-01/2007 Robert Half Technologies

Oak Brook, IL

Crystal Reports Programmer XI (Contract)

Managed SQL server for Cisco's call center which

included changing thresholds.

Working with client to generate required reports

using MS SQL enterprise and Cisco's VoIP system.

Project Managed entire development process.

Create custom reports using stored procedures in

the SQL database and customizing them to add

information need for the Crystal Reports.

Automate reports via Email to managers of the

support centers using Crystal Reports Server and

Cisco CRS, CDR products.

Install Crystal Reports Server which runs in an IIS

platform.

Train on how to use report systems.

Create 30 to 40 different crystal reports for

managers of the support centers.

05/2006-06/2006 21st. Century Systems

Glen Ellyn, IL

VB Programmer-Tester (Contract)

Software development and testing of a sales tax

cloud (internet sales tax server) to an object used

by ACCPAC (ERP) system running in the SQL 2005

environment.

Filling in as a technician to go out to various

clients and perform trouble shooting of WAN,

Routers, Printers, XP desktops, and 2003/2000

Windows servers.

Customer phone support which included variety of

servers (Novell, Windows Servers), desktops,

firewalls.

2005-04/2006 Vee Pak,

Inc. Countryside, IL

Information Technology Manager (Systems

Administrator)

Managed Citrix server with 20+ remote stations.

Managed Sonic Wall (firewall)

Managed 8 servers (HP Proliant Servers), which

include Windows 2000 standard edition

Managed a Pervasive SQL Server for ERP database.

Managed Data Collection which ran in an IIS

platform.

Managed exchange server 2000

Support 100 work stations all with Windows XP

Purchase/manage all cell phone users and company

telephone system (Nortel).

Programming Crystal Reports 8.5 with pervasive SQL

server and Exact ERP systems.

Wrote in Visual Studio code for monitoring

manufacture assembly lines and write data to an

access database.

Support Norton Anti-Virus software for all work

stations

Managed all Wireless handheld devices

Document all hardware, software, work instructions,

and SOP's

Maintain automatic reporting system

On call 24 hours, 7 days a week.

Support an EDI system to communicate to Bath &

Body, and Johnson & Johnson.

Repair, Fix, 140XLIII and other Zebra printers.

Monitor IIS which included load balance, and logs

and correct any issues

2003-2005 M. Gingerich, Gereaux &

Assoc. Bradley, IL

Manager of MIS/GIS/IT (Systems Administrator)

Maintain Current Servers which include Windows

2000/2003 for Small Business

Design/Install Maintain Intranet(IIS)/Internet

Sites.

Design/Program/Install/Maintain Microsoft's Access

Databases

Install/Administered LAN/WAN/VPN Network for

Company

Maintain all licenses for Company in a database

Develop a GIS system for the town of Bradley Public

Works using Land desktop, Access and ArcGIS.

Trouble shoot problems on XP and NT workstations

Maintain back-up systems

Hardware/software purchases

Maintain WEB mail server (SBC)

Maintain telephone system for two locations

Created an Intranet web page for customer contact

information, which included phone numbers and

projects.

Languages - BBX Progression 4, Turbo Basic,

Major Skills and MS-Basic, Visual Basic 5.0, 2008 & 2005 Visual

Strengths Studio 2008, Dbase III Plus, Data Flex 3.10, MS

Access, Cobol, Fortran, Clipper 77, Pervasive SQL,

Microsoft SQL 7.0-2008 and Crystal Reports 8.5 -

Current.

Operating Systems - MS Dos 6.33, Novell 2.0, 3.11,

3.12, 4.11 & 5.0, MS Windows NT 3.5, 4.0, 2000 thru

2011, MS Windows 3.11, 95, 98 SE, XP, Vista and

Windows 7, Tiger, Leopard 10.5, OS2 Warp, Unix,

Turbo DOS, CPM 60, Tops 10 - Version 5.0 and SSP -

Version 5.0.

Hardware - DEC 2060, IMS, IBM 360, Honeywell 416,

Sun Micro Systems, Altos, IBM PC's 36, 80, 286,

486, Pentium, Pentium II, Pentium III,Pentium IV,

PC clones of various types, Mac Power Book, Mac

Mini, Dell Servers, HP Servers, Cisco Routers and

Sonic Wall .

Software - MS Office suite 2003 thru 2013, Map

Point, Adobe CS2 & 3, Quark 7, Label Matrix, Vinca

Stand By Server, Exchange 2000, Back Up Exec, ARC

Server, Open Systems Accounting Software, Dec Easy,

ACT 3.0 (Customer Management Software), MRP Exact,

Citrix, IIS, Cold Fusion, Dreamweaver, Apache, Tom

Cat, ArcGIS Land desktop, Norton's Endpoint

protection, Oracle, and Veritas.

Education Triton College River

Grove, IL

Associates Degree - Computer Science

Microtrain

MCIP: 70-640 Configuring Windows Server 2008 Active