Customer Service Assistant
Resume:
Susan A. Araujo
La Puente, Ca 91744
*************@*****.***
I have an extensive background in customer service. In addition great communication
skills and well developed organization. My major strengths are in research and problem
solving, heavy customer interaction. Bilingual in English and Spanish
Technical Skills: MS Office, Real EC, Access Database, Excel
PROFESSIONAL EXPERIENCE
J P MORGAN CHASE 2011-Present
Loan Processor
Process loans for Mortgage retail lending from opening stage to order all the
documents needed to submit to underwriting and obtain full approval, with 3 years
experience in this industry.
Verify loan application data is complete and meets eligibility compliance standards.
Analyze and record all incoming documents for compliance and loan eligibility
Verify and validate supporting income, assets and liabilities
Maintain an open communication with customers, loan officers in order to ensure
Proper and timely processing and submission of mortgage applications
REALTY WORLD LONE STAR BROKERS 2005-2011
Mortgage Transaction Coordinator
Provide clients with expertise in options to buy or sell properties
Build relationships with clients, realtors, and loan officers
1997-2005
LOS ANGELES UNIFIED SCHOOL DISTRICT
Special Education Assistant
Establish positive relationship in order to provide students with adequate educational instruction
EDUCATION
Rio Hondo College, Whittier, CA
TRAINING AND CERTIFICATIONS
Anti-money Laundering
Anti-Corruption Training
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