Customer Service Representative

Malissa Mensendick

Lake Oswego, OR

*.*******.*@*****.*** - 503-***-****

WORK EXPERIENCE

Customer service representative

Stream Global Services - Wilsonville, OR - November 2012 to Present

Responsibilities

The responsibilities of this poisson require detailed note taking on every call, documentation of customers

issues, and adherence to regulations set by the specific contract. At the same time providing outstanding

customer care for specific issues that the customer may be confronted with wile dealing with the supported

product. .

Accomplishments

The accomplishments achieved at this job included, team management, increase in typing speed and

accuracy, and an understanding of how to handle agitated customers.

Skills Used

Building communication skills, expressing the appropriate amount of empathy for the customers situation, and

a heightened ability to document accurately on every case are some of the skills I have achieved wile working

for this company.

EDUCATION

High school diploma in General

Willow canyon - Surprise, AZ

2004 to 2008

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