Customer Service Manager
Resume:
Thimbi N. Perry
Dallas, TX 75228
April 28, 2014
Dear Hiring Official:
I have more than twelve years in office management, administrative support, collections, and
customer service. I have 5 years’ experience in paralegal skills and I also have more than four
years in bookkeeping field. You will benefit from my following key strengths: computer
expertise, with proficiency in all MS Office programs (QuickBooks, Word, Excel, PowerPoint,
Westlaw, Time Matters and, Outlook). A broad-based experience covering a full spectrum of
administrative duties, including executive support, office management, billing/invoicing, payroll
administration, customer care, account management, database administration, document
preparation, travel/meeting coordination and project/program support.
I possess superior multitasking skills, I have the ability to manage multiple high-priority
assignments and develop solutions to challenging business problems. I have a proven reputation,
with a consistent history of exemplary performance reviews and recognition for driving
efficiency improvements to office systems, work flow and processes. Possess excellent customer
service skills.
My resume is attached for your review, and I will follow up with you in a few days to
discuss your administrative support needs. You may contact me at 501-***-**** or email me at
************@*****.***. Thank you for your time, and have a great day.
Sincerely,
Thimbi Perry
Thimbi N. Perry
11050 Wood Meadow Parkway #712
Dallas, TX 75228
************@*****.***
Austin Law Firm Little Rock, AR/Dallas, TX 2005- Present
Office Manager/Bookkeeper/ Paralegal
• Manage accounts receivable and accounts payable
• Monthly bookkeeping in QuickBooks
• Process weekly, biweekly, monthly and quarterly payroll tax deposit
• Payroll
• Drafts pleadings, correspondence, and other legal documents at the direction of their assigned
attorney
• Processes incoming documents related to case work and enters dates/deadlines on multiple
calendars
• Organize documents and coordinate document productions.
• Create and maintain internal case databases, run searches on internal and external document
databases and systems.
• Organize interview memos, digests and other relevant documents for attorney review and case
preparation.
• Prepare for and attend depositions. Under attorney supervision, gather and prepare documents
relevant to the deponent, organize exhibits, take notes and handle exhibits during the deposition,
and digest transcripts to summarize highlights of a proceeding.
• Work with attorneys and the managing Attorney's Office in the preparation and filing of all court
documents.
• Create, bind and distribute both file and courtesy copies. Organize the briefs, exhibits and
appendices.
• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts, using computers and a variety of automated
systems.
• Record information about financial status of customers and their status of collection
efforts
• Locate and notify customers of delinquent accounts by mail, telephone, or personal
visits in order to solicit payment.
• Confer with customers by telephone or in person to determine reasons for overdue
payments and to review the terms of sales, service, or credit contracts.
• Advise customers of necessary actions and strategies for debt repayment.
Armed Forces Overseas Korea, Republic 2004 - 2005
ACS Volunteer Corps Manager/ Administrative Assistant
• Interview Army, Service Members, DOD civilians, and family members also other potential
volunteers and recruits to make a complete assessment of individual talents, skills
• Conducts quarterly meetings of the chairpersons representing organization that use volunteers
• Assists in developing policies and procedures for volunteer organizations
• Plan volunteer meetings, schedules training sessions and sites for training, and coordinates child
care
services to be provided for volunteer trainers and class attendees
markets ACS programs; maintains statistics; and completes required report
• Answers the telephone and greets visitors, ascertaining the nature of requests and directing callers
to
appropriate staff
• Interview Army, Service Members, DOD civilians, and family members also other potential
volunteers and recruits to make a complete assessment of individual talents, skills
markets ACS programs; maintains statistics; and completes required report
United Airlines Chicago, IL 1998 -2003
Flight Attendant
• Provided legendary Customer Service to passengers desiring to travel
• Worked independently without supervision and observation.
• Operated computer Unimatic and Apollo Program
• Provides Leadership, direction, and assistance during an emergency
• Qualified yearly to meet FAA, government, and company regulations
• Counted liquor inventory, and collect cash for sales
• Explained and prepared Customs documents for various overseas countries
• Explained special handling or accessory services, liability of carrier in accordance with terms and
conditions of applicable tariffs or tenders
• Air traffic management and administrative issues
COMPUTER SKILLS
QuickBooks
Drake Software
Creative Solutions Software
Ultra Tax Software
Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, and Outlook)
Time Matters
EDUCATION
2007-2008
Pulaski Tech College North Little Rock, AR - Accounting /Business
REFERENCES
Available upon request
Contact this candidate