Leslie Bray

Senior Online Enrollment Guide - Full Sail University

Orlando, FL

acd4kq@r.postjobfree.com - 407-***-****

WORK EXPERIENCE

Senior Online Enrollment Guide

Full Sail University - Orlando, FL - September 2013 to Present

Responsible for assisting incoming students throughout the application process, specifically within Financial

Aid. Acts as liaison between student and departments within University. Assess student needs and guide

them throughout filling out the FAFSA while staying within the rules and regulations of Federal compliance.

Ensure students are ready to begin the enrollment phase. Assist with additional projects and initiatives within

the department.

Assistant Team Leader

Full Sail University - Orlando, FL - February 2011 to September 2013

Responsible for daily oversight within the Financial Aid department, including achievement of weekly and

monthly performance goals. Assess department performance and analyze data to identify areas of opportunity

for improvement. Staff management responsibilities include recruiting, interviewing, hiring and training new

employees. Provide ongoing training and development to ensure optimal employee performance. Serve

as liaison between financial aid and internal departments including admissions and education. Assisted in

the development implementation of an updated Operating Policy & Procedure within the Online Enrollment

Services Department.

Accomplishments:

* Successfully led team a team of approximately 30 employees to achieve company record for greatest increase

in new student enrollment within a 30 day period.

* Develop reports and help establish a methodology for tracking department activity and identify opportunities

for improved efficiency; successfully diagnose issues and implement corrective action to deliver positive

bottom-line changes.

* Provide comprehensive staff training in several key areas including consultative sales, customer service,

quality assurance, time management and Title IV compliance.

Admissions Counselor

Keiser University - Orlando, FL - May 2009 to February 2011

Served as a liaison between the Admissions Department and recent HS graduates to support daily activities

for incoming student body. Made 100+ calls daily to setup admissions interviews (telephone and in person).

Provided expertise and support to incoming students to ensure successful navigation of admissions processes.

Maintained communication with students throughout the academic year to provide support and ensure student

retention. Participated in several offsite recruiting events including college days, open houses and scholarship

workshops.

Accomplishments:

* Achieved immediate and lasting results that included attaining an individual record for most new student

enrollments within a one month period (August 2009).

Welcome Center Lead

Tempus Resorts - Orlando, FL - March 2008 to February 2009

Leadership responsibilities included daily oversight for a team of approximately eight Sales Representatives.

Trained sales team in successfully sales, customer service and account management techniques; motivated

and incentivized sales personnel to exceed monthly sales goals. Addressed escalated customer service issues

and ensured timely and justified resolution. Supported front office functions including completing accounting

paperwork for recording finance activity.

Accomplishments:

* Developed and implemented several successful training sessions to facilitate on-going learning and employee

development initiatives.

* Won first place in a companywide contest for generating the greatest total attraction ticket sales in a single

month (August 2008).

Sales Associate

Oshkosh - Orlando, FL - March 2005 to February 2008

Provided excellent customer service in a high volume retail environment, assisted with product questions and

consistently reached or surpassed established sales goals.

EDUCATION

Master of Human Resource Management

DeVry University - Keller Graduate School of Management - Orlando, FL

May 2013

Bachelor of Science in Sales & Marketing

DeVry University - Orlando, FL

February 2009

ADDITIONAL INFORMATION

Technical Skills

* MS Office (Word, PowerPoint, Excel, Access), Salesforce, iMovie, Mac OS, Internet Research, Social Media.

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