Customer Service Manager

Michelle Franco

Case Manager at Selfhelp Community Services

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Experience

Case Manager at Selfhelp Community Services

February 2013 - Present (1 year 4 months)

Community worker

• Managed to work with the UJA (United Jewish Association) Federation to publish one of my client’s stories

in the New York Times. First time that Project Pilot was chosen for the neediest case section in the New

York Times.

• Manage ongoing caseload of up to 80 clients with regular home visits with assessment and re-assessment of

clients' ongoing needs. Help and screen clients’ for Medicaid, Food Stamps, Meals on Wheels, and Senior

Citizen Rent Exemption.

• Follow NYC Department for the Aging regulations and ensure that clients remained safe in the community

by providing them with all of the appropriate services.

• Make monitoring calls to all clients at least once a month and follow-up on individual care plans.

• Keep record of all interactions with each individual client and maintained all of client's files up to date

• Refer clients to recreational programs.

Drug Educator Program Coordinator at Doctor Bernard Fialkoff D.D.S

May 2012 - September 2012 (5 months)

Drug Educator Program Coordinator

• Travel to all five boroughs providing drug –free presentations to after-school programs, summer- camps,

and shelter homes.

• Coordinate and plan the event with the program directors of numerous agencies.

• Appeared on a radio station, to inform the public about the harmful effects of drugs.

Real Estate Legal Assistant at Chaves & Perlowitz, LLP

May 2011 - April 2012 (1 year)

• Drafted legal documents and ensure processing in a timely and efficient manner in order to comply with

applicable regulations and deadlines.

• Attend residential closings in the representation of various Lenders.

• Prepared numerous documents (Contracts, Powers of Attorney, Letters, And Agreements).

• Delivered excellent customer service to all clients in a consistent and professional manner.

• Trained new employees.

• Performed various secretarial/clerical duties.

• Answered telephones and transfer to appropriate staff members.

Management Intern for the Office of Environmental Policy & Compliance (EPC) at PORT

AUTHORITY OF NEW YORK AND NEW JERSEY

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June 2010 - September 2010 (4 months)

• Assisted the deputy director of EPC with summaries, research, and additional projects on an ongoing basis.

• Attended meetings regarding domestic and international affairs dealing with energy efficiency.

• Assisted the industrial engineer with database, phone calls, and research.

Honors and Awards

ACE Award 2013 ACE Award (Actively Cultivating Excellence) for going above and beyond the call of

duty at Self-help.

December 2013

Dean’s List for Academic Excellence, Spring Term 2011

May 2011

Languages

English (Native or bilingual proficiency)

Spanish (Native or bilingual proficiency)

Projects

New York Times Article

November 2013 to Present

Members:Michelle Franco

Education

St. Francis College

Bachelor of Arts (BA), Political Science and Government and Communications, 2007 - 2011

City University of New York-Hunter College

Non- Matric Social Work Courses

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Michelle Franco

Case Manager at Selfhelp Community Services

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Contact Michelle on LinkedIn

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