Customer Service Manager

Theodore Graham

***** ********* **., ***** ****, IN 46637

574-***-**** *********.**@*****.***

CAREER FOCUS:

Starting a new career in CNC Machining Technology

HIGHLIGHTS OF QUALIFICATIONS:

Ability to solve complex problems in a timely manner

SKILLS CATEGORIES:

Machining Skills

• The Machine Institute, Ivy Tech Community College, South Bend 2014

Office Management

• Operation of Quickbooks to perform accounts payable and receivable functions

• Made purchasing decisions based on company's needs and budget

• Increased productivity through streamlining office functions

• Maintained healthy business to business relationships

Clerical/Customer Service

• Regular use of Microsoft Word, Quickbooks and Access

• Recorded and completed product service request

• Created client profiles

• Use of general office machinery i.e. fax, copier and personal computer

• Maintained electronic and paper file system

EMPLOYMENT HISTORY:

Clerk, 03/2009-05/2010, U.S Census Bureau South Bend, IN

Driver, 07/2006 – 02/2008, 7 Up Bottling Group South Bend, IN

Office Manager, 12/1995-08/2004, Gusco Inc. South Bend, IN

EDUCATION:

The Machine Institute, Ivy Tech Community College South Bend, IN 08/2013 to 08/2014

NIMS Certificates:

• Measurement, Materials and Safety

• Job Planning and Benchwork

• Milling I

• Turning and Chucking Skills

• Grinding Skills

• CNC Turning Operator

• CNC Mill Operator

• CNC Programming and Setup Mill

Ivy Tech Community College South Bend, IN 08/2010-05/2012

Career Development Certificate - Web Media

Bethel College Mishawaka, IN 08/1996-05/1999

Bachelor of Science in Computer Information Systems Management

MILITARY:

U.S. Army Ft. Campbell, KY 09/1987-03/1991

Honorable Discharge

Desert Storm service medal

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