Administrative Assistant Supervisor

DARREN L. COOK

**** ******** ****** *********, ******** 21216 410-***-**** ********@***.***

EDUCATION QUALIFYING SKILLS

Coppin State University, Baltimore, Maryland Strong communication and organizational skills

Major: Healthcare Information Management Microsoft Office

Bachelors Degree: May 2017 Effective leadership and strong people skills

Cash handling and bank account reconciliation

WORK HISTORY

Patient Service Administrator- Center for Interventional Pain Medicine July 2013 –Present

Mercy Medical Center- Baltimore, MD Supervisor: Carroll Chase 410-***-****

Responsible for greeting, registering, and scheduling patients in the practice computer system for both office visits and

procedures.

Responsibilities also include processing correspondence for the department.

Scheduling meetings for the physician.

Responsible for completing transcription for the physician on an as needed basis.

Overseeing patient relations, quality of care, service excellence

Patient Service Specialist – Department of Medicine April 2011 – January 2013

Medical Faculty Associates- George Washington University- Washington, DC Supervisor: Marsha Cunningham 202-***-****

Handled incoming and outgoing calls daily in professional manner following department guidelines.

Performed all registration for new patients and updates registration information for established patients.

Scheduled patient appointments, tests and procedures using a computerized scheduling system.

Managed workflow by generating task and directing them to appropriate person.

Mortgage Fulfillment Team Assistant August 2010 – April 2011

Bank of America- Columbia, MD Supervisor: Michael Diclemente 904-***-****

Assisted manager with daily management routine.

Coordinated and managed mortgage loan closing dates.

Collaborated with Closing Department to confirm scheduled closings and funding.

Ordered and maintained Appraisal request for FHA, VA, Conventional mortgage Purchases and Refinances.

Called, emailed, and faxed customer’s employer/CPA to perform verbal verification of employment.

Managed and coordinated Active Pipeline, Interest Rate Lock Expiration, Goal Projection/Tracking and Appraisal

Reports.

Executive Administrator August 2009 – July 2010

Communities Organized to Improve Life- Baltimore, MD Supervisor: Stacy Smith 410-***-****

Reviewed and managed external contracts and oversaw fulfillment of contractor’s obligation.

Supervised the Departmental Managers and Program Directors.

Managed the development and planning of citywide outreach events.

Coordinated workflow of all corporate assignments.

Prioritized and delegated tasks as authorized to ensure the progress of deadlines.

Conducted research, draft and abstract reports for presentations; including reports for the Chief Executive Officer.

Executive Assistant to the Chief Executive Officer September 2008 – October 2009

First Step Diabetes Wellness Centers-Baltimore, MD Supervisor: Ashley Rock 410-***-****

Managed the Chief executive officer’s schedule.

Managed and analyzed all corporate accounts.

Oversaw the national and local marketing events, which required traveling

Implemented the acquisition and renovation of the new office, which included all budget components.

Senior Account Services Representative/Senior Teller July 2003 –October 2008

MECU of Baltimore City- Baltimore, MD Supervisor: Jaki Johnson 410-***-****

Accurately and promptly answered member inquiries regarding various Credit Union services and products including but not

limited to checking and savings accounts, certificate of deposit, IRA's, and automated teller machine (ATM) transactions.

Informed members of new or changing product or service information; appropriately, cross sells MECU products or services.

Followed up on the status of member inquiries with appropriate departments to resolve customer concerns

Acted as back up to the Call Center Administrative Assistant, which includes answering website e-mails.

Detected potential fraud on members’ accounts.

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