Medical Desktop Support

Marcus Hablutzel

Mesa, AZ

*********@**.*** - 480-***-****

• With two years of experience in the IT industry, I have been called on to do all kinds of things, such as basic

end user desktop support, to traveling amongst distribution centers installing Cisco routers and switches. I

have a strong knowledge with Microsoft products, being Windows operating systems and servers.

WORK EXPERIENCE

Desktop Support Technician

Liberty Distribution - Chandler, AZ - 2012 to Present

Perform hardware and software testing.

• Support up to 240 end users.

• Configuration and installation of new hardware and software.

• Perform routine maintenance on computer systems.

• Troubleshoot, maintain and resolve and computer related issues.

• Server Administration, to include Active Directory

Combat Medic

United States Army - 2008 to 2012

Responsible of health and wellness of over 2,500 soldiers.

• Assigned to complete and perform medical checks of building, vehicles, and training.

EDUCATION

Associate of Arts

Information Technology (Networking) University of Phoenix

Bachelors of Science in Advanced Networking (Attending-40 credits)

University of Phoenix

ADDITIONAL INFORMATION

SKILLS & ABILITIES

[Computer Competences]

Windows XP, Vista, 7, and 8, Microsoft Office programs, routers, servers, server management and

administration, virtualization use, knowledgeable in ticketing systems, Adobe products, imaging of desktops

and laptops, RDP use, Powershell, VOIP, VPN.

[Communication]

• Presented monthly and quarterly medical reports to Brigade Commander.

• Provided desktop support remotely, physically, and over the phone.

• Worked directly with the end user to resolve computer related problems.

[Leadership]

• While serving on active duty in the United States Army I was assigned to a team leader position.

• Named to NCOIC (Non-Commissioned Officer in Charge) of medical section while being deployed to Iraq

in 2010.

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