Customer Service Quality Assurance

Sarah Stewart

Cake Designer - Sarah's Sweet Sensations

Hamilton, ON

**************@*******.*** - 905-***-****

WORK EXPERIENCE

Supervisor

Bulk Barn Corporation - Hamilton, ON - 2013 to Present

Responsibilities to Open/close store daily

Current Health and Safety Representative for store

Ensure the needs of customers are met

Displayed diligent work ethic

Help instruct the staff on daily tasks to be done

Perform data entry on daily sales

Entrusted with depositing sales at bank

Sunday School Teacher

Church Group - Hamilton, ON - 2010 to Present

-Responsible for preparing lessons for each week (toddlers-age 8)

- Display patience to learn each child's learning capacity

- Creative and outgoing personality

-Prepare arts and craft activities weekly

Youth Secretary/Treasurer

Church group - Hamilton, ON - 2009 to Present

Responsibilities

-Record and distribute minutes from each meeting

-Send out emails, texts, organize meeting dates and times

-Keep track of all monies, expenses and revenues

Cake Designer

Sarah's Sweet Sensations - Hamilton, ON - 2008 to Present

Specialized in creating Weddings cakes, Cupcakes, Birthday Cakes and cakes for all occasions

Quality Assurance Technician

Umicore AutoCat Canada - Burlington, ON - 2012 to 2013

Performed daily testing of production lots based on various customer requirements

* Types of testing include: X-ray Fluorescence for precious metal content, adherence tests, surface area testing

and activity testing of finished catalysts, as well as X-ray Fluorescence testing of all production wash coat

batches.

* Provided accurate reporting of testing data under tight time restrictions in order to meet shipping deadlines

Sales Representative

Acmedent Corporation - 2012 to 2012

Obtained basic knowledge of dental medical terms and equipment

* Able to work efficiently with minimal supervision

* Able to persuade and influence others using interpersonal and communication skills

* Maintain a professional appearance, providing a positive company image to the public

Quality Assurance Technician

Lafarge Canada - Stoney Creek, ON - 2007 to 2010

Performed daily testing such as Foam Index, Loss of Ignition and Sulfide Titration

* Analyzed daily Slag and Ash samples to monitor plant productions

* Determined fine grade of hydraulic cement using air permeability apparatus

* Obtained soundness of cement by using autoclave expansion testing

* Responsible for using the QIMS Database Entry System

* Created Graphs using Excel to observe results

* Maintained calibration standards to meet or exceed market standards

Law Clerk

Wade Fernihough Law Firm - Hamilton, ON - 2006 to 2007

Answered incoming and made outgoing calls to existing and new clients

* Handled written correspondence information to business applicants

*Handled petty cash

*Assisted with Affidavits,Wills, Estates, Sales and Purchases

* Maintained and organized filling system, archives, library

* Organized banking transactions for major Real Estate Purchases

Waitress

Valentino's Family Restaurant - Stoney Creek, ON - 2005 to 2006

Preformed customer service duties

• Prepared meals for customers

•Worked in a fast paced environment

•Able to work well under pressure

Lab Assistant

PSC Analytical Services / Maxaam - Burlington, ON - 2004 to 2004

Responsible for Oil and Grease Preparation and Data Results

* Prepared Instrumentation for Analysis and Routine Calibration

EDUCATION

Diploma in Chemical Engineering Technology

Mohawk College - Hamilton, ON

2007

Food Handlers Certificate

City of Hamilton

2011

SKILLS

•Strong customer service skills, Drama and Arts

ADDITIONAL INFORMATION

* 3 years experience in a QA Analyst role

* Vibrant team-builder who demonstrates strong problem solving skills

* Initiated Fire Safety Drills for staff and contractors; evaluated efficiency and implemented improvements

* Current certification in First Aid and CPR

* Strong artistic and creativity skills

* Well able to follow instructions effectively, willing and eager to learn new skills

* Handle high volume, demanding environments with little supervision

* Good knowledge of Excel, PowerPoint, Word, Adobe and Internet

Contact this candidate