Customer Service Manager
Resume:
Terie C. Lepker
**** ********** **, ******** ****, AZ 86442• 928-***-**** • *******@*******.***
SUMMARY OF QUALIFICATIONS
Organized and meticulous with exceptional communication skills. Adept at building strong
business relationships with diverse range of customers, coworkers and management. Able to
coordinate and complete multiple projects in a deadline oriented environment. A quick learner,
adapting easily to new protocols and changing workplace situations.
To use my skills and experience to gain a rewarding work environment, which I can enhance and
provide my employer a dedicated employee.
Willing to be trained and/or to enhance my current talents and a willingness to relocate and travel
EMPLOYMENT
FIRM Revenue Cycle Management Services Inc, Sept. 2012 – Present
Hospital Eligibility Representative, Bullhead City, AZ
Conversion of Hospital Self-pay patients to a payer source through federal, state and county
programs; Medicaid management; and identification and follow-up for hospital charity and
financial assistance programs. Direct contact with patients providing assistance with insurance,
federal programs, and other sources to provide for their medical needs. Responsible for data
entry, record keeping and following all privacy policies including HIPPA.
Aarons, Jun. 2012 – Sept. 2012
General Manager, Bullhead City, AZ
Responsible for financial performance of retail store. Directly responsible for human resources,
training, and marketing of the store. Supervised 7 employees within different facets of daily
operations. Oversaw profit and loss and implemented changes to increase growth and store
profitability while maintaining greatest customer satisfaction and retaining customer base.
Responsible for the collections of delinquent accounts and recovery of merchandise.
Allied Cash Advance, Oct. 2009 – Jun. 2012
District Training Manager, Bullhead City, AZ
Responsible for District Training of all employees to adhere to both state and federal rules and
regulations. Providing excellent customer service within the scope of a profitable business center.
My duties include creative marketing to draw and retain customer base. Responsible for cost
control both to increase profit and decrease debt. Collections, Scheduling, conflict resolution,
coaching. Working diligently to directly affect Profit & Loss. Training of all new and existing
training protocols. Time management, recruiting, cash handling. Working to achieve maximum
sales while keeping with company standards for excellence.
Enterprise Rent-A-Car, Nov. 2008 – Oct. 2009
Manager Trainee, Bullhead City, AZ
Responsible for excellent customer service in relation to the daily functions of running a profitable rental
branch. Conflict resolution, time management logistics, data entry, inter-office management, collections,
scheduling. Financial performance, P&L impact, marketing.
Target, Dec. 2007 – Nov. 2008
Guest Service Team Lead, Bullhead City, AZ
Responsible for product placements and sales. Sales driven environment to produce desired financial
goals as well as serving guest needs. Responsible for new team members training to produce company
excellence. Interviewing prospective team members, evaluation of team member skills, coaching, and
time management, conflict resolution with both team members and customers.
Advance America, Feb. 1997 – Dec. 2007
Divisional Director, Bullhead City, AZ
Responsible for but not limited to customer service, financial performance P& L impaction and
direction, auditing locations for both company and state and federal guidelines. Training new
team members to follow company guidelines and run a profitable center. Responsible for hiring
and termination of team members. During my tenure with Advance America, I designed and
implemented various time and efficiency models that have put into daily business practice. I was
responsible for payroll and cost control.
EDUCATION
Hesperia Registered Dental Program
RDA/X-Ray License
California Real Estate License
Eagle Rock High School
Contact this candidate