Customer Service Mechanical Engineering
Resume:
JOHN MICHAEL S. DE GUZMAN
*******@*****.***
****-* ****** **. ****** Filmore St., Palanan, Makati City
PERSONAL STATEMENT
I AM AN ADAPTABLE AND GOAL-ORIENTED MECHANICAL ENGINEERING GRADUATE WITH MORE THAN 5 YEARS OF WORK EXPERIENCE RELATED TO ENGINEERING, REAL ESTATE AND CUSTOMER SERVICE.
I AM LOOKING TO DEVELOP MY KNOWLEDGE AND SKILLS RELATED TO MECHANICAL ENGINEERING FOR MY PERSONAL CAREER DEVELOPMENT.
EDUCATION
Western Mindanao State University
Bachelor of Science in Mechanical Engineering
2001-2006
Immaculate Conception Archdiocesan School
Secondary Education
1997-2001
Technical Education and Skills Development Authority
Basic Lathe Machine Operation
2004
BASIC AND TECHNICAL SKILLS
* AutoCAD
* MS Office
* Basic Internet Connection Troubleshooting
* Lathe Machine Operation
* Basic Arc Welding
* Basic Machinery Maintenance
* Engine Watch Keeping
* Real Estate Property Quality Check
* Excellent Customer Service (Personal, Phone or E-mail)
EMPLOYMENT
Turnover Specialist
Century Properties Group Inc.
October 2011 – September 2013
Role:
* Quality assurance for condominiums for both Century City (Gramercy) and Azure projects.
* Communicate with unit owners regarding turnover date and project development.
* Answer calls and e-mails regarding project related queries.
* Assist owners on turnover day and process documentation for acceptance of unit and the release of keys.
* Communicate punch listing (modification request) of unit owners with building engineers/ architects and setting of timeframe for unit work completion.
Technical Support Representative
Convergys Philippines
February 2011 – July 2011
Role:
* Provide technical assistance to clients via phone regarding internet, cable and telephone issues.
* Use software and other tools for step by step troubleshooting with clients.
* Selling of products suitable and beneficiary to clients’ service subscription.
* Process dispatch of technicians to client’s area for on-site troubleshooting.
* Do outbound calls to clients for status update or repair development.
Oiler
Magsaysay-Mitsui O.S.K Marine Inc.
December 2008 - January 2011
Role:
* Assist duty engineers with scheduled maintenance of machinery and equipment.
* Conduct daily routines on machineries while on watch.
* Record machinery and tanks temperature, pressure and level.
* Report directly to duty engineer for abnormalities observed on and off duty.
* Maintains cleanliness of workshop and other engine room areas.
* Participate in drills for safety of crew and vessel.
Customer Service Representative Level II (Escalation/Compliance)
Sutherland Global Services
July 2007 – November 2008
Role:
* Assist frontline agents on customers requiring supervisors or escalation agents for issue resolution.
* Process identity or compliance check on customers using a third-party database. (Experian/Lexis Nexis)
* Block/ Unblock accounts with compliance or transaction issues.
* Provide customer service and promote products beneficiary to customers.
ACHIEVEMENTS
Best Cadet
(January 2009 - March 2009)
Magsaysay-Mitsui O.S.K. Lines Training Ship
Best Cadet
(March 2009 – May 2009)
Magsaysay-Mitsui O.S.K. Lines Training Ship
PERSONAL INFORMATION
Age: 29 years old
Birthday: January 21, 1985
Birthplace: Zamboanga City
Civil Status: Single
Religion: Roman Catholic
REFERENCES
References are available on request.
Contact this candidate