Customer Service Manager

Roxana Powers

Committed to excellence in all that I do and providing 100% Quality Customer Service

and a strong desire to work

San Antonio, TX

************@*****.*** - 210-***-****

• A strong commitment and desire to build a career in the business/medical field

• A committed professional who takes pride in providing service with excellence

• Previous work experience in customer service/ patient care that exceeded expectations

• Outgoing personality, easy to get along with, and works toward team objective

• Excellent communication skills and bilingual: English/Spanish

WORK EXPERIENCE

FINANCIAL COORDINATOR

Dr. Sylvia Martinez - February 2013 to April 2014

FINANCIAL COORDINATOR/ACCOUNTS RECEIVEABLE BILLING/CLAIMS/COLLECTIONS/INS

VERIFICATION/SCHEDULING/DATA ENTRY

Office Manager

SMILE CENTER - June 2011 to January 2013

Responsibilities

OFFICE MANAGER/ ASSISTANT OFFICE MANAGER/ CLAIMS/ COLLECTIONS/ INS VERIFICATION/

SCHEDULING/ORDERING/DATA ENTRY/PAYROLL/TRAINING/HIRING

OFFICE MANAGER

7 to 7 Dental - March 2008 to June 2011

OFFICE MANAGER/ DATA ENTRY/ INS. VERIFICATION/COLLECTIONS/BILLING/ SCHEDULING/ HIRING/

TRAINING/PAYROLL/ACCOUNTS RECEIVEABLE/ACCONTS PAYABLE/ORDERING

RECEPTIONIST/CHARGE ENTRY/ INSURANCE VERIFICATION

EAR MEDICAL GROUP - October 2006 to January 2008

RECEPTIONIST/MEDICAL RECORDS/BILLING

UT MEDICINE - May 2006 to October 2006

PT TECH/RECEPTIONIST/INSURANCE

GONZABA MEDICAL GROUP - August 2005 to May 2006

ADDITIONAL INFORMATION

SPECIAL SKILLS:

AP/AR Scanning Typing (45 wpm) Claims Internet Data Entry Power Point E-Mailing 10 Key Copier/Fax

MS Word/Excel Collections Multi-line phones HIPPA Cash Management Record Management Insurance

Verification OSHA Training CPR Certified

KEY STRENGTHS:

Customer Service Business Management Financial Transactions Personal Relations

Customer Service Skills:

• Excellent listening and probing skills; adept at anticipating and responding swiftly to patient's needs and

concerns

• Enjoys working with the public at large

• Proven performance in providing quality patient care

• Extremely articulate, clear, pleasant speaking voice

• Professional and personable in relating with patients and co-workers

• Ability to remain calm, patient, and productive in fast-paced environments

• Effective in working with difficult people to bring positive resolution

• Enjoys work and consistently greets patients with a smile

Business Practices:

• Strong administrative skills and knowledge of office procedures and best practices

• Team player, ability to relate to others at all levels

• Committed to patient focus and customer satisfaction

• Handled large amounts of money, made cash transactions

• Skilled in compiling and maintaining financial reports

• Provided orientation and training to new staff as well as managers

• Skilled in answering multi-line phone systems, answering calls, taking messages, and routing calls efficiently

• Skilled in planning, organizing and scheduling events and projects; Extensive traveling

• Knowledge of medical records

• Served as assistant to the executive director

Contact this candidate