Manager Medical

Jennifer Laub

Business/System Analyst, IT/ Sr.Technical Trainer

Piscataway, NJ

*******@*****.*** - 908-***-****

Results-driven professional with over 20 years of solid experience in the management and delivery of effective

hands-on instructional programs that improved efficiencies, process and drove a project to successful end.

Increased productivity, enhanced quality, stabilized and strengthened financial results. Strong analysis,

planning, and detailed organizational abilities with effective problem resolution and relationship management

skills. Proven expertise in Adult Learning Theory, Web Based training, medical/ hospital software applications,

and regulatory requirements: HIPAA, 5010, Meaningful Use and ICD10.

Demonstrated ability to manage multiple projects while meeting critical deadlines. Strong analytical and

problem solving skills. Team player with the ability to develop strong relationships inter-departmentally so to

ensure for a successful implementation. Superb oral and written communication skills.

Lean Six Sigma Greenbelt trained and tested

WORK EXPERIENCE

Business Analyst, IT

Genpact, LLC - Parsippany, NJ - March 2012 to February 2014

Analyzed and performed root cause analysis on the error trends identified from the business and operations.

Defined problem(s), documented operational requirements and prioritized based on the needs assessment.

* Opened tickets in Team Track system with detailed functional specifications, created test cases and posted

UAT results promptly so to ensure that there were no delays in the IT deployment of the interface and/or fix

required for the applicable system(s).

* Nurtured client relationships so to promote a partnership that led to open communication resulting in prompt

assistance with the resolution of defects. Facilitated a weekly client call designed to provide assistance to

offshore operations when problem existed with clearinghouse and/or payer claim denials/rejections, issues

with adjudication and/or collections.

* Provided technical and application end user support to offshore operations for both Medical Manager and

vendor owned systems.

Accomplishments:

• Actively partnered with offshore operations team as SME to improve the efficacy of the upstream and

downstream. This resulted in greater payer acceptance of claims and expedited payments. Reduced

clearinghouse and payer rejections to 4% as compared to above 14%

• Converted hardcopy payers to EDI (837). Significantly changed the Payer Portfolio mix by increasing EDI

(837) payer volumes to 70% as opposed to less than 22%.

• Successfully vetted, enrolled and managed payers for Electronic Claims (837), Electronic Remittances( 835)

and Electronic Funds Transfer processing through Emdeon.

• Facilitated and delivered ongoing quality end user training to the customer, offshore operations and dedicated

business leads.

• Timely and accurately configured payers that were released for weekly activation from MDM (customer’s

payer master) so to ensure that payers interfaced without defects to Medical Manager (billing system). This

positively impacted the incident of timely billing.

Sr. Technical Education Trainer

Sage Software/Vitera Healthcare Solutions - Tampa, FL - May 2001 to March 2012

Responsibilities

• Effective in the delivery of innovative Practice Management and EHR software solutions by way of quality

training and support to enterprise, large and small group medical practices, clinics and hospitals.

• Managed project from inception to closure so to ensure deadlines were met by all departments and related

EDI operations.

• Apprised customer of industry standards, regulations and incentive programs such as HIPAA, 5010,

Meaningful Use and ICD10.

• Partnered with customers through the conversion process by providing as needed support during data

mapping, review of the test data and the final data conversion. Acted as liaison between the customer and the

programmers throughout the conversion cycle.

Accomplishments

• Recruited for a task force commissioned to drive revenue by delivering Intergy Practice Portal training to

customers.

Training Manager

Jess Medical Systems, LLC - Red Bank, NJ - June 1999 to May 2001

Responsibilities

• Planned, organized, staffed, and directed training operations.

• Performed needs assessment to ensure that training fulfills company needs, objectives and relevant

compliance issues.

• Defined operating objectives and training plans to meet short and long term goals.

• Facilitated learning process; created a positive learning environment.

• Developed, allocated, administered and tracked divisions training budget to include negotiations of contracts

with vendors, trainers and consultants and facilities.

• Evaluated training/instructional materials, teaching aids, and devices.

Accomplishments

• Increased sales revenue by 25% by providing pre and post site support to the sales department.

Senior Operations Analyst

The Prudential Insurance Company of America - Voice of the Customer - Newark, NJ - May 1997 to

June 1999

Responsibilities

• Responsible for strengthening customer relationships by dramatically improving clarity, tone, appearance,

and quality of Prudential’s written communications to its customers.

• Managed project from start to finish, enterprise wide partnering with business units, analyzed and documented

current business requirements and business process and made recommendations when appropriate.

Accomplishments

• Managed and analyzed the consolidation of over 200 Prudential Health Care Enrollment Forms into 1 which

impacted 6 million customers.

• Successfully piloted the first ever, Customer-Focused Writing Certification Program.

• Developed and facilitated 6 Step Process training class for new employees to the department and business

partners

EDUCATION

A. A. S. in Business Administration

Monroe Community College - Rochester, NY

1983 to 1985

SKILLS

MS Office and Windows, HL7, SQL, Visio and server operating systems such as Intergy, Medical Manager,

IDX, Practice Analytics, and Imaging

ADDITIONAL INFORMATION

Software Packages: MS PowerPoint, Excel, Word, Outlook, and Visio

Medical Practice Management Proprietary Software: Medical Manager, Intergy, Excaliber1, IDX, Medware,

Medisoft Patient accounting, and Practice Analytics: Business Intelligence Tool Data Mining- SQL

Web Based Virtual Instruction: WebEx and iLinc Classroom.

Operating Systems: Microsoft Windows, Linux and Openserver UNIX

Contact this candidate