Manager Management

Angelica Wexler

**** ************ **.

Columbus, OH 43235

614-***-****

Email: **************@*****.***

Objective

Seeking a position in a fast-paced, team oriented environment where I will

be able to use my interpersonal communication, time management and

analytical skills to build relationships and promote growth.

Education/ Ohio Dominican University

Public Relations Major / Communications Minor

Bachelor of Arts

GPA: 3.2 / 3.3

Professional Experience

CBCS National / Columbus, Ohio

Consumer Assistance Manager / January 2013 to Present

. Oversee all department functions, ensuring adherence to established

work standards

. Assess skills and delegate tasks to meet department needs

. Analyze department statistics to identify strengths and weaknesses and

recommend potential improvements

. Create and disseminate monthly reports to upper level management,

displaying department trends

. Train and develop new hires

. Contributed to the development of current department policies and

procedures

Medical/ Utilities Accounts Receivable Supervisor / January 2009 to Present

. Exercise excellent time management skills

. Analyze department statistics

. Evaluate employee performance

. Track employee benefits and sign off on employee time cards

. Professionally handle client correspondence

. Budget, plan and implement department contests and monthly

incentives

. Structure monthly meeting agendas

Accounts Receivable Specialist / April 2005 to January 2009

. Efficiently managed inbound and outbound calls

. Thoroughly and accurately documented each account

. Effectively negotiated to meet monthly goals

. Maintained confidential information

. Handled consumer disputes

Software Proficiencies

. Intelec

. FACS

. Quickbase

. Microsoft Outlook

. ADP

. Artiva

. Microsoft Excel

. Microsoft Word

. Microsoft Powerpoint

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