Customer Service Supply Chain
Resume:
HANDERSON NGUYEN
**** *** ** ******, ** ***** 214-***-**** *********.********@*****.***
EXPERIENCE
YRC FREIGHT, Irving, TX 2013 2014
Operations Trainee
Hired as an intern to cross train between a dock supervisor and city dispatcher.
Supervised a group of employees
•
Made sure skids were loaded properly
•
Responsible for running reports to ensure certain freight was located/loaded
•
Utilized freight software (RAPID and ADC) to assist with dispatch/planning
•
Worked closely with Operations Manager to analyze driver logs
•
Managed inventory on Intermec ECOE devices
•
SYNCREON, Irving, TX 2013
Material Handler (Temporary)
Worked in the inbound department
•
Received and inspected shipments for quality purposes
•
Transported items via pallet jack to store in the warehouse
•
Used SAP to allocate and manage inventory
•
VTM SERVICES, Ft. Worth, TX 2005 2011
Assistant Technician
Hired to assist technician(s) with warehouse procedures. Under close supervision, inspected metal detectors for
any problems
Removed and replaced existing units
•
Worked in a fast paced environment while maintaining professionalism
•
Able to communicate with higher levels of authority
•
Installed software and provided guidance to clients on how to operate the system
•
TELVISTA INC, Dallas, TX 2009
Technical Support, Verizon
Assisted customers with product issues by ensuring first call resolutions in a timely manner while
•
providing the highest level of quality support
Diagnosed and provided a path to resolving service inquiries relating to products
•
Answered inbound calls and provided exceptional customer service to build customer satisfaction and
•
loyalty
Multitasked by recording information through CAD software while troubleshooting with customers
•
Responsible for achieving call center metrics, including customer satisfaction scores, average handle
•
times, and schedule compliance
Increased productivity by providing insight to colleagues on resolutions and other related issues
•
Ranked 4th overall in the call center
•
UPS Supply Chain Solutions, Dallas, TX 2008
Package Handler
Loaded approximately two thousand packages per shift onto multiple trucks
•
Matched destination labels with precision and accuracy to reduce misleads
•
Used operating system to print labels for packages containing incorrect/missing information
•
Used pallet jack to transport loads to other areas of the facility
•
Selected to become line leader. Responsibilities included:
•
Assisting others to ensure job was completed in a timely manner
o
Making sure “irregular” packages were transported correctly and safely
o
Taking on supervisorial role when needed
o
Received various recognition rewards for performing duties at an exceptional level while keeping errors to
•
a minimal
GAMESTOP, Irving, TX 2005 2006
Retail Associate
Greeted customers upon entry and provided excellent customer service
•
Responsible for layout of the store
•
Organized products in a presentable manner and provided input on product placement
•
Performed duties included with the cashier position
•
EDUCATION & ASSOCIATIONS
BBA, Operations Management, University of Texas at Arlington, Arlington, TX 2012
Institute of Supply Management, 2012 2013
University of North Texas – Asian Student Association, Event Coordinator, 2007
TECHNICAL SKILLS
Proficient in MS Word / Excel / PowerPoint / Outlook / Project
Analyzing / Inventory / Warehousing / Public Relations
MS Windows OS / CAD application / SAP
Contact this candidate