Customer Service High School

S hamika S.Bowles

OBJECTIVE

T O O B T A I N A VA L U A B L E E X P E R I E N C E A N D T O E X P L O R E A D I F F E R E N T

W O R K I N G E N V I R O N M E N T W I T H A VA R I E T Y O F P E O P L E .

S U M M A RY O F Q U A L I F I C AT I O N S _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

• Strong communication and customer service skills

• Strength in coordinating with technology

• Focused, determined, and adamant for personal progression

E D U C AT I O N _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Virginia State University Petersburg, VA May 2013

Bachelor of Science Management Information Systems

COMPUTER SKILLS

• Obtained computer literacy in Microsoft Word, Excel, Access, and Power Point

• Proficient in Oracle, SAP GUI, and Java

• Types 50 words per minute

EXPERIENCE

AMAZON, Petersburg, VA September 2012-Present

Warehouse Associate

• Receive and open packaged items

• Prepare and print stickers for merchandise as well as scanned barcodes

• Place items onto conveyor belt

General Dynamics, Chester, VA December 2013-March 2014

Customer Service Representative

• Call center CSR for ObamaCare

• Helped consumers enroll in health care

• Helped consumers disenroll in health care

• Helped consumers unlock there accounts and reset passwords

Wal-Mart, Colonial Heights, VA December 2009-December 2012

Cashier

• Greeted and assisted customers

• Responsible for handling money and purchased merchandise

New Creations Day Care, Farmville, VA May 2008- Jan 2009

Domestic Assistant

• Coordinated and prepared meals for the daycare children

• Assisted with up keeping and sanitation

The Woodland, Farmville, VA June 2007- May 2008

Dietary Aide

• Prepared meals for residents

• Responsible for sanitizing living environment

L E A D E R S H I P I N V O LV M E N T _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

• Coordinated and trained crew members at 4locations:

AMAZON, Wal-Mart, New Creations Day Care, The Woodland

ACHIEVEMENTS

• Received Acknowledgment in many computers classes in high school

• Graduated high school with honors

• Southside Community College, received the GAMA award-2008

• New Creations Day Care, received a pay raise for job performance within one week

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