Business Analyst

Pooja Therani

** ********** ****, **********, ** 08854

Cell: 201-***-****, E-mail: *********@*****.***

SUMMARY

An accomplished Business Analyst with over 5 years of experience in the fields of business analysis,

project management, object oriented analysis, software validation and process re-engineering of web-

based and Client-Server applications. Exposed to diverse business processes, that include Healthcare,

Software and Service Industry sectors. Good understanding of gap analysis, requirements management

and project plans. Proven expertise in creating test plans, UML diagrams, flowcharts, activity diagrams,

screen mockups and systems requirements specifications. Experience interfacing stakeholders and senior

management with excellent communication and interpersonal skills.

PROFESSIONAL EXPERTISE

• In depth knowledge of Software Development Life Cycle (SDLC), having thorough understanding of

various phases like Requirements, Analysis/Design, Development and Testing

• Experienced in customer/client interaction, deep understanding of business systems

functionality and technicality.

• Strong knowledge and experience in Healthcare industry. Functional knowledge of Medicaid

Management Information System (MMIS).

• Exposed to using ICD 9 coding standards in Medicare and Medicaid domains of the

healthcare systems and industry for inpatients, outpatients, Reimbursement methodology.

• Worked on healthcare standards such as HIPAA 4010, 5010, ICD-9 and SOAP.

• Practical knowledge of Rational Unified Process (RUP) as Iterative SDLC with implementation of all

four phases: Inception, Elaboration, Construction and Transition

• Strong project management skills including planning, scheduling, monitoring and budgeting with

experience in gap analysis, risk analysis, effort estimation etc.

• Proficient in gathering business and technical requirements from both formal and informal

sessions through interviews, Net Meeting, questionnaire, video conferencing, JAD sessions

and conference calls.

• Expert at requirement gathering, creating requirements traceability matrix and performing

requirement elicitation

• Proficient at creating and transforming business requirements into software requirement specification

(SRS) using Rational RequisitePro and designing business models using UML diagrams such as use

case model and activity diagrams in Rational Rose and MS Visio thereby helping development and

quality assurance team in understanding the requirements

• Use Case development, UML Modeling using Rational Rose, requirements management in Requisite

Pro.

• Familiar with different SDLC approaches like Waterfall, RUP, Agile

• Developing test plans, test cases for system testing using Quality Center

• Experience in GUI, Functional and web testing with manual testing

• Conducting and coordinating user acceptance testing(UAT)

• Ability to organize, document and track changes and defects using the Rational ClearQuest and track

change request

• Organization of all the artifacts, charts, JAD outcomes, manuals using MS Project

• Post production maintenance support once the product is in the use

• Excellent knowledge of MS Office especially MS Excel, Power Point, Word etc

TECHNICAL SKILLS

Business Modeling Tools Rational Rose, Rational Enterprise Suite, MS Visio

Requirement Tracking Rational RequisitePro, HP Quality Center

Languages SQL, C, C++

Operating Systems MS Windows NT/98/2000/XP, DOS

Web/Design Tools HTML, Flash, Adobe Illustrator, Adobe Photoshop, MS Paint

Office Tools MS Word, Excel, MS Project, MS Outlook, Lotus Notes

Bug Tracking Tools JIRA, Quality Center

PROFESSIONAL EXPERIENCE

Thomson Reuters, New York, New York Apr 11 – Feb 14

Business Analyst

Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals.

Thomson Reuters provides intelligent information to the world’s businesses and professionals, serving four

primary customer groups. Thomson Reuters has a leading market position, with well recognized and respected

brands in each of their principal markets.

Responsibilities:

• Involved in the SDLC phase of requirement analysis, design, and development of the Desktop

based application Eikon.

• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories

workshop. Documented User Stories in JIRA and facilitated Story Point discussions to analyze

the level of effort on project specifications

• Conducted walkthroughs with the different department heads to have a deeper understanding of

the requirements.

• Analyzed and documented the business requirements and generated reports for Management

• Wrote the Business Requirement Document (BRD) and held meetings with the developers and

forwarded Information and documents to them

• Developed flow diagrams for Business process of the company, UI Wireframes and Mockups

using Microsoft Visio

• Created and maintained data mapping documents.

• Functioned as the primary liaison between the business, operations and technical groups

throughout the project cycle

• Follow up with the end users and developers for user satisfaction and change management if

necessary

• Performed extensive Gap analysis to determine the risks and assisted the PM in budget and

resource planning

• Assisted and adhered to project work flow process.

• Conducted JAD sessions to allow different stakeholders to communicate their perspectives,

resolve issues, and reach agreements.

• Worked extensively with the QA team for designing Test Plan and Test Cases for the User

Acceptance testing (UAT) and validation.

• Involved in weekly meetings with the development team to resolve technical issue

• Created User manuals.

Kaiser Permanente, Oakland, California Jun 08 – Dec 10

Business Analyst

Kaiser Permanente is America's largest not-for-profit health maintenance organization, serving 8.1 million

members in 9 states and the District of Columbia. An integrated health delivery system, Kaiser

Permanente organizes and provides or coordinates members' care, including preventive care such as well-

baby and prenatal care, immunizations, and screening diagnostics; hospital and medical services; and

pharmacy services. Its online customer care system “New KP.org” allows members to keep track of their

accounts, update their personal information, request non-urgent appointments etc. Its EBM (Enterprise

Billing Module) is an application built to provide the online billing facility for Kaiser Customers.

Responsibilities:

• Interacting with the stakeholders to get a better understanding of client business processes

and gather business requirements

• Coordinated and prioritized outstanding defects and enhancement/system requests based

on business requirements, allowing sufficient time frame to ensure accuracy and consider

deadlines

• Identified Use cases from the requirements and wrote Use Case Specifications

• Created business process workflow diagrams ( Activity diagrams) in Rational Rose

• Performed Analysis of ICD 9 Procedure and Diagnosis Codes in accordance with ICD 10

CM and ICD 10 PCS Conversion Compliances

• Testing of different types of ICD 9 as per requirements

• Testing for processing of Medicare claims.

• Link business processes to organizational objectives, perform critical path analysis, and

identify opportunities for business process improvement

• Created Use-Cases and Business Use-Case Model after accessing the status and scope of

the project and understanding the business processes

• Managed all the requirements in RequisitePro, making requirements available to all team

members

• Created test plan and test cases for user acceptance testing .

• Conducted informal Sessions to develop an architectural solution that the application

meets the business requirements, resolve open issues, and change requests

• Used the Unified Change Management from Rational to track changes to multiple

artifacts by versioning artifacts, associating requirements to specific change request/defects to

streamline the defect/change tracking process

• Conducted various JAD sessions with business partners, senior management, developers, QA

team

• Assured that all artifacts are in compliance with corporate SDLC Policies and

guidelines

Education:

• BACP (Business Analysis Certificate Program) IIL, India

• Bachelors in MIS, India

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