Project Manager Management
Resume:
Matthew E. Caia
Fairfax, VA 22033
*******.****@*****.***
EDUCATION:
M.A. American Philosophy 05/2002
University
B.A. Ursinus College Political Science 05/1998
EMPLOYMENT HISTORY:
Booz Allen Hamilton McLean, VA 5/2009 - Associate
Present
Booz Allen Hamilton McLean, VA 3/2006 - Senior Consultant
4/2009
Booz Allen Hamilton McLean, VA 03/2004 - Consultant
2/2006
Alexander Graham Bell Washington, 07/2003 - Accounting
Association D.C. 03/2004 Assistant
National Academies Washington, 06/2001 - Senior Project
D.C. 04/2003 Assistant
Washington, 01/2001 - Research Assistant
D.C 05/2001
KEY SKILL AREAS:
Benchmarking and Best Practices Performance Management
Business Process Reengineering Performance Metrics Development &
Business Requirements Analysis Reporting
Change Management Program Management
Implementation Planning Requirements Analysis
Lean Six Sigma Strategic Communications
Organizational Analysis & Design Strategic Planning
Organizational Transformation Planning Survey Development and Analysis
Systems Integration/Interoperability
Training Development
AWARDS:
2014 Performance and Team Award for Superior Delivery (Booz Allen Hamilton)
2011 Team Appreciation Award for Superior Leadership (Booz Allen Hamilton)
2007-2010 Numerous Quality Delivery Recognition Awards (Booz Allen
Hamilton)
2005 Team Appreciation Award for Task Leadership (Booz Allen Hamilton)
1998, Phi Beta Kappa TRAINING:
Lean Six Sigma Black Belt Training Certificate (Moresteam Online
University, www.moresteam.com)
Four Dimensions of Change (Internal Booz Allen Change Management training)
EXPERIENCE SUMMARY:
Mr. Caia, an Associate at Booz Allen Hamilton (Booz Allen), has over ten
years of relevant work experience in management consulting. Mr. Caia has
gained experience in Requirements Analysis, Process Management/Business
Process Reengineering (BPR), Organizational Design and Analysis,
Implementation Planning, Change Management, Benchmarking and Best Practices
and Computer Based Training Development, Strategic Planning, Strategic
Communications and Performance Management, among other skills, while at
Booz Allen. He has improved processes for several functions across various
client agencies he has supported. He has also gained knowledge of Homeland
Security, Law Enforcement, Intelligence and Defense Communities as part of
his work on terrorism information sharing and his support of continuous
process improvement efforts at the Joint Staff. In his current role, Mr.
Caia has analyzed and vetted end-user requirements for a requirements
management IT solution and worked closely with IT developers to ensure that
solution functionality met end-user needs. He has provided BPR, Change
Management, Strategic Communications, Strategic Planning, Requirements
Analysis, Performance Management and Training Development support to the
FBI Directorate of Intelligence. He has excellent analytical and writing
skills and has supported several white papers, marketing efforts and
proposals. Prior to joining Booz Allen, Mr. Caia gained experience in
accounting support and public policy research and writing.
EXPERIENCE:
Booz Allen Hamilton
3/2014 - 4/2014
Associate
Program Management - Terrorist Explosive Device Analytical Center 9/2010 - 1/2011
(TEDAC), Program Management Office, Laboratory Division - Federal Bureau
of Investigation (FBI) - Program Management, Process Improvement,
Performance Management Support.
Mr. Caia thus far has provided program management support in leading an
IT asset tracking effort, process improvement for the processing and
analysis of improvised explosive devices, and tasks related to
performance indicators for TEDAC. Mr. Caia read and developed an
executive summary on a joint agency study on the value of TEDAC which
was briefed to the FBI Deputy Director.
Booz Allen Hamilton
2/2011 - 2/2014
Associate
Strategic Communications, Business Process Reengineering (BPR), Change
Management, Program Management - Strategic Technology Unit (STU),
Directorate of Intelligence (DI) - Federal Bureau of Investigation (FBI)
- Process Improvement and Strategic Communications Support Project-
Deputy Project Manager and Task Lead.
Mr. Caia provided strategic communications support to the Strategic
Technology Unit (STU) within the FBI's DI by drafting the STU
interoperability communications plan. This plan supported the
intelligence application interoperability initiative, which aims to
improve intelligence sharing across applications. He also oversaw the
development of a key Slick Sheet deliverable, which summarized the
interoperability effort. He has been advising his client on how
technology being developed by the DI would work with existing
applications to improve intelligence sharing and help optimize processes
throughout the intelligence cycle. He spent about two years working on a
requirements management effort. He met with stakeholders to identify
user-requirements for a requirements management IT solution. He analyzed
and vetted requirements and worked with IT developers to ensure the
SharePoint solution functionality met end-user needs. Mr. Caia developed
a requirements traceability matrix, user acceptance testing packet,
communications artifacts and training. He has led two other BPR
workstreams to improve some of the STU's back office processes and
managed junior staff on other BPR efforts as well as a change management
plan for interoperability. Mr. Caia led a small team to develop a white
paper on training and mentoring support Booz Allen could provide to the
FBI Special Advisors on various S&O capability areas. The client
expressed interest in funding a course on BPR and Earned Value
Management. He has authored a short marketing deck on suggestions for
integrating additional intelligence types into the interoperability
effort and authored several sections and provided final review for a STU
Strategic Plan. Mr. Caia also manages the contract's security
on-boarding process and assists with managing project financials.
Mr. Caia is currently leading the STU Requirements Capture Tool (RCT)
implementation effort and has succeeded in getting the unit's business
teams to use the tool to manage functionality suggestions and
requirements for its various intelligence IT applications. He helped STU
business managers roll the tool out to their respective field users. To
assist the STU Unit Chief, Mr. Caia develops quarterly RCT performance
metrics reports on the types of functionality requirements submitted and
vetted by STU business managers. He is also leading efforts to market
Booz Allen's Cross Domain Solution (CDS) capabilities to the FBI to help
them select a CDS for data sharing across security enclaves.
1/2011 - Present
Booz Allen Hamilton 9/2010 - 1/2011
Associate
Business Process Reengineering (BPR), Strategic Planning, Performance
Management - United States Computer Emergency Readiness Team (US-CERT)
Staff - Department of Homeland Security - US CERT Organizational Metrics
and Performance Implementation - Task Lead.
Mr. Caia has worked on a As-Is Process Baseline for US-CERT processes and
supported the development of a strategic action plan for the Analysis
Section within US-CERT. Prior to joining the US-CERT project, Mr. Caia
spent the past three months completing his Lean Six Sigma (LSS) Black Belt
Training, supporting a DHS Emergency Management Account Planning effort;
and supported three proposals as a contributing author and staffing team
member.
Booz Allen Hamilton MM/YYYY - Current 10/2008 - 5/2010
Senior Consultant/Associate
Business Process Reengineering - Joint Chiefs of Staff - Department of
Defense - Continuous Process Improvement Project - BPR and Process
Management Office Support.
Mr. Caia supported the Department of Defense's (DoD) Joint Staff (JS)
Continuous Process Improvement (CPI) effort. Using Booz Allen's BPR
methodology, he has mapped and analyzed As-Is processes related to Boots on
the Ground and Casualty reporting and Joint Officer Qualification
processes. He developed a To-Be process for Reservist In-Processing;
assisted in an analysis of the As-Is Change Manpower Package process; and
assisted with improving the Reserve Component Active Duty Operational
Support Special Work Requirements Prioritization process. He completed a
Lean Six Sigma (LSS) Black Belt process improvement course at the end of
June 2010. He had applied these skills in support of a small CPI effort to
improve the way JS policy is updated prior to course completion. He has
applied LSS principles on a Space Management Process improvement effort.
Mr. Caia has used Web 2.0 tools and trained staff on workflow tools to
enable processes. In addition to his functional role, Mr. Caia has also
played administrative roles on the team: as the CPI LSS training
coordinator; providing notes support to the Vice Chairman's weekly IT
meeting; learning a tool to manage and track LSS projects; serving as
content manager for the JS Business Process Library on a JS portal; and
managing migration of files across networks. He was also a co-lead author
on a Process Quik white paper, lead author on an Organizational CONOPS
marketing deck, and contributing author on two other marketing efforts. Mr.
Caia also led a small task in the JS organizational function analysis.
Booz Allen Hamilton MM/YYYY - Current 08/2008 - 10/2008
Senior Consultant
Organizational Transformation Planning - Product Manager for Acquisition
Business - Department of the Army - Department of Defense - Organizational
Transformation Planning Project - Task Lead.
Mr. Caia supported an organizational transformation effort at the Army
Office of the Product Manager for Acquisition Business (PM AcqBiz). Mr.
Caia has developed major sections of the PM AcqBiz Organization Diagnostic,
Future State Organization Operating Model and Transformation Roadmap.
Particularly, Mr. Caia conducted over 10 client interviews and developed
the Supporting Processes section of the Future State Organization Operating
Model. Mr. Caia also contributed to the development of future state
process maps and additional process and organization related briefings.
Booz Allen Hamilton MM/YYYY - Current 02/2007 - 07/2008
Senior Consultant
Business Process Reengineering - Program Manager for the Information
Sharing Environment -
Office of the Director of National Intelligence - Terrorism Information
Sharing Process Improvement Project - BPR Task Lead.
Mr. Caia supported the Program Manager for the Information Sharing
Environment (PM-ISE), a program office within the Office of the National
Director of Intelligence. He provided task leadership support for the
development of To-Be processes for several Information Sharing Environment
(ISE) service functions and for implementation planning regarding the ISE
Suspicious Activity Reporting (SAR) function. Mr. Caia completed To-Be
process analysis documents for three of the ISE services and facilitated
several small group meetings in support of the SAR implementation planning.
He has also researched counterterrorism information requirements and has
contributed to a business process analysis for the ISE terrorism alerts,
warnings and notifications (AWN) process. Mr. Caia helped the AWN team
develop the first-ever comprehensive AWN end-to-end business process for
federally coordinated AWNs in support of the goals and objectives of the
National Strategy for Information Sharing (NSIS). Mr. Caia helped develop
the AWN information flow for how the Federal Government coordinates on time-
sensitive and non-time-sensitive threats. Information from the AWN
business process analysis was integrated into the ISE Enterprise
Architecture Framework (EAF) version 2.0, which helped Federal agencies to
shape fiscal year 2010 (FY10) investment planning.
Booz Allen Hamilton MM/YYYY - Current 02/2006 - 02/2007
Senior Consultant
Business Process Reengineering - Wireless Management Office - Department
of Homeland Security - As-Is Process Mapping and Standard Operating
Procedures Development - Task Lead.
Mr. Caia supported the U.S. Department of Homeland Security (DHS)
Wireless Management Office (WMO) Business Services Division Processes
and Standard Operating Procedures Development effort. Mr. Caia worked
with WMO staff and other stakeholders in developing processes and
standard operating procedures (SOP) for core business functions within
the WMO's Business Services Division. Mr. Caia has applied a structured
data gathering methodology in gathering data for mapping the "As-Is"
processes and developing standard operating procedures for the Business
Services Division's basic business functions. Mr. Caia also volunteered
to complete Quality Assurance and Information Technology (IT) Security
Plans for the WMO. He was the task lead on developing a work plan for
WMO coordination with DHS SAFECOM regarding interoperable communications
and on reengineering the DHS wireless projects approval process. His
final task with DHS WMO was to develop a To-Be wireless projects
approval process based on the As-Is analysis performed as part of the
SOP task.
Booz Allen Hamilton MM/YYYY - Current 10/2004 - 02/2006
Consultant
Business Process Reengineering - Office of the Chief Information Officer
- Department of Education - IT Lifecycle Management Process Improvement
Project - Task Lead.
Department of Education Lifecycle Management Project (October
2004-February 2006). Mr. Caia worked with his project team in
establishing processes and procedures to implement a business process
improvement (BPI) solution for the U.S. Department of Education (ED),
Office of the Chief Information Officer (OCIO). During the development
of the BPI solution for ED, Mr. Caia was the lead author on an internal
ED policy document requiring a Lifecycle Management (LCM) Framework for
all information technology (IT) projects. He has been the lead author
on several project deliverables and has assisted in writing a white
paper for implementing the LCM Framework. Mr. Caia was the task lead on
a project manager survey to gather data on the benefits of the LCM
Framework, and has facilitated several team meetings. He has assisted
in finalizing the LCM Framework for the development and acquisition of
IT solutions across ED and has been a contributing author on briefs to
senior leadership at ED. He has also briefed ED Executive Management on
LCM. Mr. Caia was a contributing author of a technical proposal to ED
for LCM deployment. He has performed research, writing and process
analysis activities associated with the project. Mr. Caia got exposure
to BPR, implementation planning, change management, communications
planning and survey development during this project.
As part of the follow-on work, Mr. Caia was a key contributor in
developing the Stage Gate Review process for implementing ED's LCM
Framework, which included conducting focus groups, interviews and other
data gathering efforts. He helped map the "To-Be" Stage Gate Review
process and was a contributing author on the standard operating
procedures document. Mr. Caia was a key contributor in identifying
content and functional requirements for an LCM Computer Based Training
(CBT) course. Mr. Caia also tested the functionality of the LCM CBT and
assisted in refining the content and testing functionality of a
Capabilities Maturity Model (CMM) Integration CBT. Mr. Caia also
provided knowledge of OS functional skills in supporting a mentoring
project for an In-House Consultants program at ED. Mr. Caia supported
his team in assessing ED personnel's knowledge of core consulting and
functional skills. Mr. Caia then helped formulate recommendations on
how personnel could fill gaps in their understanding of functional and
consulting skills. Mr. Caia also assisted in writing an assessment
report of the ED In-House-Consultant program.
Booz Allen Hamilton MM/YYYY - Current 10/2005 - 1/2006
Consultant
Organizational Design & Analysis - National Museum of the American
Indian: Pro-Bono Organizational Design & Analysis Project - Project
Support.
Mr. Caia also supported a pro bono project at the Smithsonian's National
Museum of the American Indian (NMAI) in which Booz Allen provided
organizational analysis and design services to NMAI. He helped assess
the efficiency and effectiveness of the Office of Museum Resources
within NMAI and helped formulate recommendations on how the OMR could
improve its organizational structure and key functions. Mr. Caia
assisted in developing an organizational assessment report as a result
of this effort.
Booz Allen Hamilton MM/YYYY - Current 9/2004 - 10/2004
Consultant
Business Process Reengineering - Army Personal Transformation
Directorate -
Department of the Army - Department of Defense - BPR Data Gathering
Workshop - Project Support. Mr. Caia assisted in capturing and
analyzing BPR workshop data on pay action processes related to a
Personnel System Delivery Redesign (PSDR) effort for automating Army
Military Pay functions in DIMHRS (Defense Integrated Military Human
Resource System). He assisted in analyzing and synthesizing the data in
preparation for a workshop report.
Booz Allen Hamilton MM/YYYY - Current 3/2004 - 9/2004
Consultant
Organizational Analysis & Redesign - Office of Domestic Preparedness -
Department of Homeland Security - Regional Office Assessment and Grants
Migration Project - Project Support.
Mr. Caia has researched and collaborated in writing presentations
concerning regional office and headquarters organizational restructuring
for the Office of Domestic Preparedness (ODP) within DHS. He has
collaborated on a transition plan to help ODP establish regional offices
to support the migration of several preparedness grants to a new State
and Local Government Coordination and Preparedness (SLGCP) office within
DHS. During the course of this project, Mr. Caia has done research on
ODP grants management, problems with federal grants management
generally, and Booz Allen Hamilton's proposed Grants Solution
Methodology.
Alexander Graham Bell Association MM/YYYY - 7/2003 - 3/2004
Current
Accounting Assistant
Mr. Caia proposed an efficiency tool for accounts payable/receivable
database management while working at the Alexander Graham Bell
Association for the Deaf and Hard of Hearing, Inc. The Controller
approved this tool. Mr. Caia assessed the problem of collecting
outstanding payments from past publication sales. He made several
recommendations that will help the publication sales department handle
lost revenue.
National Academies MM/YYYY - Current 6/2001 - 4/2003
Senior Project Assistant
Mr. Caia worked for two years at the National Academy of Engineering,
which is part of the National Academies, (formerly known as the National
Academies of Science). Mr. Caia assessed the needs of National Academy
of Engineering staff and major stakeholders from academia and the
National Science Foundation (NSF) in helping formulate a fundraising
strategy for engineering education initiatives. He evaluated and ranked
corporate foundations and briefed his supervisor on the best foundations
to solicit for grants. He researched and wrote reports on engineering
and technology contained content in Congressional bills. He also
researched and annotated bibliographic references.
National Academies 1/2001 - 5/2001
Research Assistant
Mr. Caia provided research support for the Committee on National
Statistics within the National Research Council (NRC). The NRC is part
of the National Academies (formerly the National Academies of Science).
Mr. Caia summarized relevant information on racial and ethnic
classification in the U.S. Census and other major population surveys and
managed the in-house Census database-all in support of a committee
charged with making recommendations to improve the accuracy and
efficiency of U.S. Census data collection. Mr. Caia also researched
background material on institutional review boards and patient's
informed consent in social science surveys in support of a study on
improving the ethics of data collection in social science surveys.
American Institute for Full Employment 9/1995 - 12/1995
Intern
Mr. Caia interned at the American Institute for Full Employment, a
Washington, D.C. special interest group focused on alternative welfare
policy. Mr. Caia sought best practices in state-welfare-to-work
programs: He evaluated and ranked programs in several states according
to a community business-government collaboration model. Mr. Caia
briefed his supervisor on best welfare-to-work programs, analyzed
welfare legislation and conducted interviews with officials in the U.S.
Department of Labor and local welfare-to-work agencies in Washington,
D.C. He investigated the impact of Internet job listings on
welfare-to-work and authored a research paper on the subject.
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