Customer Service Engineer

Ben Smith

**** ********** *** **** *********, • MN 55119651-***-**** • ***.***********.******@*****.***

Networking and Telecommunications

EDUCATION:

University of Phoenix, BSIT/NTC (Bachelor of Science in Information Technology - Networking & Telecommunications)

March 10, 2014 Fourth Year (Senior)

Network Engineering Associated Database Concepts

Applied Science Degree Introduction to Unix

Java 1&2 Wireless Networking Concepts

Networking Fundamentals Wide Area Networking Concepts

Web design 1&2 Security Systems Management

Sql for Business

Project Planning and Implementation

Saint Paul College, Saint Paul, MN / 2008-2010

Transfer to University of Phoenix

Introduction to Operating Systems Computer Science/Information

Systems

Web Fundamentals HTML

A+ Hardware and Software Training

Networking Fundamentals

WORK EXPERIENCE:

Personal Experience: Windows PC Repair

System Errors Pc Cleaning and Upgrading

Device installation and removal PC Training

Virus and Trojan Removal Home Networking

Customer Service Manager/Retail Specialist: Cub Foods Midway, Minnesota, September 27, 2003 to present

Manage cashiers and service center, Problem solving

Money handling/check authorization, Flow control

Running a register Product codes Mastery

Combat Engineer/Petroleum Specialist: May 1991 to February 7th 2006 /Army National Guard/Minnesota

Bulk and retail petroleum transfers

Basic combat skills, testing, training, and execution

Truck driving, certifying, training

CERTIFICATES, AWARDS AND ACHIEVEMENTS:

Certificate of Affiliation, United States Army Engineer Regiment, November 1991

Certificate of Training, Combat Engineer Training, November 1991

Certificate of Training, Petroleum Supply Specialist Phase I, April 1993

Certificate of Training, Petroleum Supply Specialist Phase II, June 1993

Diploma, Primary Leadership Development Course, November 1993

Certificate of Training, Modified Battle Focus Training, December 1995

Certificate of Promotion, Sergeant E-5, January 1997

Letter of Appreciation, August 1995 LTC ALLEN W. GLASS

Letter of Appreciation, April 1996 LTC ALLEN W. GLASS

Letter of Appreciation, Spring 1997 The Adjutant General

The Army Achievement Medal, meritorious service during Annual Training, from 20 July – 3 August 2002

The Army Achievement Medal, dedicated service from 1 October 2003 – 24 July 2004

BSIT/NTC (Bachelor of Science in Information Technology - Networking & Telecommunications)

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