Customer Service Technical Support

Location:

Posted:

May 15, 2014

Ebony Edmond

Objective

Wedgefield, SC 29168

To obtain a full-time position with your company where I am able to utilize my strong

organizational skills and customer service experience which will allow me to grow personally and

*****.******@*****.***

professionally

Employment History

Hazard Insurance Processor

04/2013 – 11/2013 Assurant Specialty Property, Florence, SC

Relay accurate and detailed information through inbound and outbound calls from customers

that pertain to Hazard Insurance, Mortgage Banking and Property Loss.

Follow standard policies and procedures for resolving problems and responding to the customer

in a timely manner

Technical Support Advisor (Work from home)

07/2012 – 01/2013 Kelly Services, Sumter, SC

Work from quiet environment within my home

Responds to customer inquiries and assist with troubleshooting

Set up repairs for customer

Provide exceptional customer service

Customer Service Agent

01/2011 – 07/2012 Sykes Enterprise, Sumter, SC

Adherence to SYKES policies on ethics and integrity.

Receives transactions from users regarding customer service or technical support related needs

based upon the scope of support provided by contract to Sykes' clients.

Determines appropriate action to be taken on customer's behalf, which may include problem

determination and appropriate next steps. Informs customer of those appropriate next steps and

works with customer to achieve issue resolution.

Team Member

January 2009 – February 2011 Burger King, Sumter, SC

Answer customer questions regarding menu items

Take customer orders

Operate a cash register

Maintain clean dining room, play area, and restrooms

Education

08/2002 – 05/2006 Lakewood High, Sumter, SC

High School Diploma

References

References are available on request.