Manager Customer Service

Mark Gittinger

Cellular 636-***-**** *** McIntyre Ct

*******@*****.*** Wentzville, MO. 63385

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Executive Summary

I have a proven record of accomplishments in exceeding sales and profit

goals, and developing first class managerial personnel. I have a strong

emphasis on turn around management and improving the associate/customer

experience. I have 8+ years experience as multi-unit manager responsible

for up to 30 stores. I have also been ranked as top General Manager with

several companies while overseeing 200+ associates and $50 million in

yearly revenue. My goal is to grow within your company. I am confident I

will be an asset to you and achieve my desired role within your

organization.

Professional Background

General Manager

2009 to 2014

24 Hour Fitness

St. Louis, MO.

Oversee multi - million dollar facility focused on sales of memberships,

personal training and product sales. Hire/train and develop future

managers, assist the DM in supporting peer growth across the district.

Provide outstanding customer service, maintain fully operational facility

and create sales programs/contests. My facility is ranked top in overall

satisfaction and fitness growth. I have won multiple awards and

recognition.

Store Director

2008 to 2009

Circuit City (Company Out of Business)

Hazelwood, MO.

I was assigned to turnaround an underperforming store not meeting financial

goals. Within 30 days created a whole new sales culture, raised store

standards, drastically improved associate moral and gave the customer a

positive experience. Results showed in leading the district across the

board in sales measurements for the two critical months of Nov/Dec and into

January. Out of 550 stores held top 25 rank and received recognition from

district/regional team.

District Services Manager 2004 to 2008

Best Buy Ellisville, MO.

Initially began as a General Manager (GM) and was then promoted to District

Services Manager (DSM). While in the DSM position I had built a solid

management team to accommodate the rapid development of Geek Squad. I was

responsible for profit attainment, financial and operational planning, as

well as payroll and employee performance.

. Top performing store in district as GM outpacing the rest of the

district stores substantially over last year sales. As DSM I led the

territory in sales results while developing several managers to promoted

positions.

. Outstanding analytical and problem solving abilities; combined team

building and motivational strengths.

. Recognized as a potential territory leader.

General Manager 2002 to 2004

Lowes Home Improvement Rockwall, TX

I was responsible for profit attainment, financial and operational

planning, payroll and employee performance of 200 employees.

. Awarded new automobile for recognition of top customer service store

in company.

. Turned under performing store into top performing store in the

district.

. Achieved 150% of bonus potential for attaining budgeted goals and

100% of shrink bonus.

Additional Experience

District Manager 2000 to 2002

OfficeMax

Dallas, TX

District Manager 1995 to 2000

Service Merchandise Dallas, TX.

Education

Business

St. Louis Community College Florissant, MO

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