Computer Science Engineer having 5+ experience in BFSI,SCM domains

Introduction:

Multi-skilled professional with a superb track record of

managing complex functional projects in various

environments. Able to manage stakeholder expectations and

willing to take full responsibility for the delivering of

project objectives.

Presently looking to join a company that rewards effort and

initiative, whilst at the same time providing plenty of

progression and development opportunities to its employees.

Personal Strengths:

. An excellent communicator - as key point of contact

and customer liaison, able to clearly communicate

objectives, manage conflict resolution, and

articulate requirements to management, development,

and design teams.

. Technical credibility with exceptional documentation

and presentation capabilities.

. Positive leadership with methodical work habits and

detailed organizational ability, maintaining team

focus on scope and manage stakeholders expectations.

. Ability to work effectively under pressure utilizing

advanced problem-solving and Analytical skills.

Education,Trainings and Awards :

Bachelor of Engineering, BIT College, VTU University,

India.

Undergone various Corporate trainings on Business

Analytics/Insights and BI.

Star Award for exceeding expectations for an on-site

Project Transitioning at WNS.

Awarded for Excellence in Client Management at ZYME.

Techno Functional and Operational Skills:

. Proficient in handling analytical projects involving

various statistical techniques/methodologies,

regulatory data and understanding client

requirements, adept in documentation and maintaining

standard templates thereby adhering to the quality

standards

. Project management skills include conducting live

audits(reporting), defining projects, managing scope

and customer expectations, designing project plans to

determine resource requirements.

. Good knowledge of SAS 9.1/9.2, SAS EG 4.1/5.1,MySQL,

Microsoft Office (Excel, Powerpoint, Word) and

Sharepoint.

. Functional knowledge of reporting tools - PAWS(IBM),

Qlikview, Cognos BI and Hyperion.

Areas of expertise

Application Transition Service Transition

Due Diligence Solutions

Delivery

Product Consulting Business Analytics

ERP Business planning

Project Transitioning Business Analysis

Client Management Planning & organizing

Team Management Customer On-Boarding

Onsite and Offsite Experiences :

Worked in Brisbane, Sydney and Melbourne (Australia),

Bangalore and New Delhi (India).

Professional Experience

. Total IT Experience of around 6 years in Business Analytics,

Transition Management, Report Management, Project Management, Business

Analysis and Consultation Activities.

. Performed multiple roles as Transition Lead, Senior Business Analyst,

Software engineer and programmer/developer.

. Expertise in Transition Methodologies and Onsite-Offshore Delivery

Model.

. Ability to handle techno-functional and management challenges and

resolve them with an effective approach.

. Ability to assist in product management via brain-storming, planning

and market research on competitive products, latest technologies and

consumer trends to help in strategic decisions.

.

. Expertise in Business Analytics and BI.

. Experience working in KPI driven environment to measure Customer

Satisfaction and Project Performance.

. Unique combination of technical, process and interpersonal skills

. On-boarding new customers, transitioning processes and assisting

project kick-offs & go-lives.

. Streamlining processes using MS Office tools, designing custom

checklists and trackers as applicable Preparing Functional

Specifications & Business requirements (BRD), Test Cases and high

level process flows.

. Process Management entailing Team Management, handling Customer

Requirements and driving Process Optimization by automating processes

to make process sustainable.

. Managing weekly meetings (client point of contacts and project teams)

to discuss project updates and action items to help customers gain

visibility on progress.

. Conducting product demos and product training to various groups of

customers / end users.

Work Experience

WNS Global Services Senior Analyst(Suncorp RnA) Oct

2012 - till date

Business Analytics/Insights, Transitioning, QA and Troubleshooting:

. Research and prepare plans to execute various sub-modules for the

client. Develop and build models for Policy, claims and ABS projects

and assigned to engagements based on analysis, client coordination and

monitoring the project trackers.

. Took Transitioning of various projects on-site and helped setting up

the processes across various new teams on SAS, MySQL, Cognos and BI

tools like QlikView for dashboard and forecast view.

. Determine and predict trends in claims, policies lodged from the built

model.

. Mitigate Risk in new engagement and current engagement through Failure

Mode and Effect Analysis (FMEA) and Root Cause Analysis (RCA)

. Troubleshooting critical MIS dashboards using SAS (base) and SAS

Eguide (SAS EG 4.1/5.1) critical for insurance financial reporting.

. Coordinating Quality Assurance reviews and standardized various

Quality checks, as required.

Requirements Gathering, Design and Functional Testing

. Gathered requirements from users for new implementations and

enhancements & performed GAP analysis.

. Designed Functional specification documents (FSD) for modifications

and solutions (with mock up screens, flow diagrams and assumptions) in

alignment with product functionality along with effort estimates.

. Converting business logic to technical specification and translating

requirements to developers via functional flow diagrams. Documented

use cases.

. Performed functional testing and UAT after preparing test cases and

delivered modifications / fixes.

Client Management:

. Directly handled customer queries, software modification requirements

and coordinated with Product management teams, Technical development

team & QA team to resolve post-implementation issues.

. Managed customer expectations - discussed project progress & status

updates via weekly client calls.

. Formulation of application knowledge transfer plan.

Tools used: SAS, Excel,Visio,PPT,Cognos,SAS EG

Senior Analyst - Supply Chain BI Solutions June 2010 - Sept 2012 at

Zyme Solutions

Solution Consulting- Supply Chain Visibility and Partner Management(Channel

Sales operations):

. Gathered system requirements, analyzed system feasibility, performed

GAP analysis; data mapping and testing to integrate/merge/update

channel Sales and Inventory data using tools like SAS, QlikView.

. Automated data consolidation and transformation processes using ETL

tools, for auto load into DB.

. Optimized and automated several manual processes to help reduce Turn-

around time.

Client Management:

. Worked directly with customers, to help them effectively benefit from

the Zyme's productized solutions.

. Channel partner on-boarding to assist client in managing incentive

programs using the product.

. Handled weekly calls with clients in US and EMEA region to discuss

project progress and issue statuses.

. Conducted product training sessions to clients from different business

units.

Project Management:

. Coordinated with technical teams to ensure solutions delivery on time

and as per requirements.

. Assisted in reviewing resumes, hiring and training new analysts for

the team. Monitored their progress.

Tools used: SAS, Advanced Excel,Visio,PPT,QlikView,WinMerge,Pentaho,SAS EG

Software Engineer -ERP Solutions Sept2009 - June 2010 at

Deccan360

. Part of developer team for developing User Interface which accepts

requests from user for business case approval.

. Responsible for end to end project delivery in collaboration with

Solutions Delivery and Testing Team.

. Developing Test plans and Test cases. Working on implementing and

testing of new features as per the client and business requirement.

. Maintaining ERP and Managing Information Systems.

SAS Programmer/Analyst June 2008 - Sept 2009 at

Neptune Solutions

. Extracting data from different files using proc Import,Infile,SAS

procedures and create SAS data sets.

. Involved in writing code to extract and clean the Data.

. Run descriptive statistics on variables for analytical processes.

. Coordinating the production of monthly, quarterly, and annual reports.

Business

Analysis

Requirements Gathering

Business

Analytics

Due

Diligence

Supply Chain

Management

Channel

Operations

Change

Management

Customer Relationships

Stakeholder Management

Strategy

Management

Service Transition

Risk

Management

Product

Consulting

Motivated Professional

Enthusiastic and Visionary Leader

Well-organized and Detail-oriented

Persistent, Assertive, and

Confident

Contact this candidate