CHIQUETTA HOOKS **** W. Flournoy * Fl. Chicago, IL nd

Cell: 773-***-****

acd3zy@r.postjobfree.com

Data Entry/Administrative Assistant/Receptionist/Logistics tracking & Customer Service

~ Over 20 years of Experience ~

~ QUALIFICATIONS PROFILE ~

Self motivated, persuasive, and success driven professional offering over a decade of extensive and

progressive skills and experiences. Exemplify strong ability to build and cultivate top producing

relations with customers and co workers. Self motivated and proven capability in accurately

perform challenging task with precision and problem solving within fast paced, stressed situations

with emerging and multiple responsibilities. Type 55 WPM, proficient in AS400, Microsoft Word,

Outlook, Excel, and Data Entry with 800 key strokes, excellent communication skills, customer service, and

trouble shooter.

~Professional Experience~

11/2013 – 12/2013 United State Postal Service, Chicago, Illinois

Casual Mail Handler(seasonal)

. Audit packages and processed mail for The Armed Service in battle zone.

09/2013 – 11/2013 Walmart Chicago, Illinois

Sales Associate

Greet and aid shoppers, stock shelves and inventory control. Assist customers and provide

friendly and personable information.

05/13 – 07/13 Business Contract Solution Bensenville, Illinois

Agility Logistics (temp assignment)(temp)

General office: Maintained files, scanned documents, researched flight information on line and some

data entry.

03/13 – 05/13 Premier Staffing Chicago, Illinois

Cook County Dept of Revenue (temp)

Data entry, general office and clerical duties for Dept of Revenue

11/12 – 2/13 Carlisle Staffing Westmont, Illinois

Delta Inc. Cicero, Illinois

Assembly line worker/packer

temp

02/12–07/12 Carlisle Staffing, Westmont, Illinois

Richelieu Food Plant, Elk Grove Village, Illinois

Assembly line worker

temp

Premier Staffing

01/12 – 04/12 PSI Resources LLC. Downers Grove, Illinois

Data Entry (temp assignment), Northlake, Il

01/06 – 11/11 Hapag Lloyd Lisle, IL

Transport Dispatch

Responsible for the day to day operation of the Freight Operations Group which includes Intermodal

and Dedicated Services. Ensured service standards were met; supported and assist customers in all

phases of logistic acquisition as well as maintain employee relations and morale; continually

evaluated, monitor and ensured customer’s relations. Provided cost analysis and metrics for the

operations group by measuring service and cost in order to identify improvements and provide

recommendations for solutions. Provide pre-note advisory for all refrigerated cargo, Maintained open

communication with the rail to ensure driver can deliver shipment.

Customer service, data entry

06/03 – 12/05 Lawrence Foods Elk Grove Village, IL

PRODUCTION SPECIALIST

Inventory control (AS400), maintained inventory for all ingredients for pastries orders.

Administrative support, kept files for current customers as well as for potential customers.

Support for sales rep.

Prepared work orders and labels for outgoing production

Organized and maintained files in the office. Was back up for receptionist and switchboard

operator.

07/97 – 04/03 United Airlines Elk Grove Village, IL

Data Entry Operator

Responsible for data entry in the Accounts Payable Department: Processed invoices for

accounts payable and ensured payment were made. Transferred to sales department where

tickets from sales where maintained and processed

08/93 – 07/95 Chamber of Commerce Chicago, IL

Receptionist

Directed incoming calls and clients to responsible party

Promoted to Relocation Specialist where I gathered demographic info. for business and

residential relocation

Promoted to Administrative Assistant to the Drug Free Workplace Department

Prepared proposals for DASA Grants, collated workshop pamphlets and other pertinent

info. For Drug Free Workshop and Seminars

11/92 – 04/93 Poulous Brothers Construction Chicago, IL

Secretary/Receptionist

Routed incoming calls and incoming and outgoing mail

Maintained office files for payroll, vacations and sick days

Responsible for all office correspondence

01/91 – 11/92 Hild Floor Machine Chicago, IL

Clerk Typist

General office duties

Typed office correspondence for Marketing Department

Gathered material and instruction for material shipped

Maintained data base for perspective customers

05/86 – 08/90 American Service Bureau Hillside, IL

Secretary

Responsible for all office correspondence

Prepared doctor’s statement for underwriters at insurance companies

Responsible for payroll, and supervised five part time employees

Served as a liaison between the insurance companies and paramedic examiners

Education

1982 Loop College Chicago, IL

A.A.S Secretarial Science

1979 Manley High School Chicago, IL

Diploma

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