Customer Service Sales

Mitzi Anne A. Villanueva

B* L** V.Celestina San Pedro Laguna

Cellphone No. 091********

Email Address: ***********@*****.***

Objective : To join your highly reputable company that will enhance my

skills and potentials and will help broaden my

knowledge in different aspects and has to offer in

preparing myself to be professionally and globally

competitive.

Job Experience:

Company: APN

Position: Sales Executive Asst.

. Schedule and organize complex activities such as meetings,

travel, and other activities.

. Takes message or field/answer all routine and non-routine

questions.

. Handle confidential and non-routine information

Work independently and within a team on special and

nonrecurring and ongoing projects.

. Appointment Setting with all call center clients

. Homebased

. We sell VoIP services with all Call center around Philippines

Company: DATA RICH

Acacia Estates, Taguig City

Position:Admin/Secretary/ Customer Service

August 15, 2011-February 29, 2012

. Organising and maintaining diaries and making appointments

. Planning itinerary for the manager agenda and facilitating internal

meeting

. Interface with Accounts Payable, attendance and database at the

dialer.

. Filling and clerical works such as documentations, reports and

presentation for staffs and office documents.

. Prepare presentations, proposals for the company growth

Company: Speak Well Academy Inc.

Rm. 231 St. Anthony bldg. aurora blvd. Cubao, Quezon City, Philippines

Position: Client correspondent/Receptionist/Cashier

Feb 16, 2006 - June 30, 2009

. Responsible for the Inventory, bills, payroll and attendance of the

staff

. Provide daily sales report

. Fully answer and resolve all issues and questions of the clients

. Respond to and resolve all customer inquiries within 24 hours from

the Client Services e-mail box.

. Involved in the training of students for the practice test of IELTS

exam.

. Manage business related events for the company (expo, seminar)

. Assist students in their applications, documents and requirements

Company: American Data Exchange Company Solutions

Position:Business Process Associate (Encoder of Legal Documents)

September 24, 2004 - July 30, 2005

. Encoding Legal Documents

. Provide training for company project

. Responsible in tracking accomplished files and documentation

. Provide overall support on Customer needs and inquiries.

Company: PLDT Muntinlupa / Alabang Exchange

Position: On the job trainee

July 8, 2002 - September 12, 2002

. Encoding Customers files

. Accepting and answering the questions, suggestions, request of the

customers

. Making layout presentation files for the meeting

. Release minutes of the meeting

Experienced gained and Strength:

. Proven ability to work under minimal supervision

. Multitasking capabilities

. Can relate and interact with different personalities

. Creative and resourceful

. Output Driven

. Strong work of ethics

Other Computer knowledge:

. Microsoft word

. Microsoft excel

. Microsoft Powerpoint

. Microsoft Access

. Sap System

. Erp System

Club/ Organizations:

Organization: PSTC Computer Society

Position:Public Officer

1998-1999

. Deal with students about our organization improvement

. Orient the members for the organization philosophy and mission

Educational Background:

Vocational : MCTI Tesda

Food and Beverages (Hotel and Restaurant Services)

July 7, 2009 - September 30, 2009

MCTI Tesda

Bartending (Hotel and Restaurant Services)

October 2009-January 14, 2010

College : International Electronics & Technical Institute

Course : Computer Technician and System Management

October 2000- 2002

Secondary : Sto.Ni o School of Muntinlupa

Sto.Ni o Village of Muntinlupa

1994-1998

Primary : Sister's of Mary Immaculate School

San Pedro Laguna

1993

Personal Data:

Nickname : Mitch or Anne

Sex : Female

Citizenship : Filipino

Religion : Catholic

Date of Birth : February 15, 1981

Place of Birth : Sta. Rosa Laguna

Character References is upon request.

Contact this candidate