Customer Service Representative

Melissa Crews

***** ****** ***** **** *********, Florida 32087

Phone: 904-***-**** E-Mail: **************@*****.***

Experience

Barbara Boyer Catering May 2004 – Present

Caterer (Part-Time Position)

Preparation of menus for parties, shopping for food and dinner items, supervision of other employees

during the set-up for parties, food preparation and cooking, waitressing for customers, obtaining payment

from customers, and cleaning up after parties for up to 250 people.

Sitel Corporation February 2014 – Present

Customer Service Representative (Temporary, Full-Time Position)

Answers phone inquires from customers, assists customers in placing orders, and issues replacement items

or refunds to dissatisfied customers as needed

Perimeter Glass, LLC May 2006 – January 2013

Office Assistant (Full-Time Position)

Answered phone calls from customers requesting service, generated invoices and proposals for various

jobs, ordered office inventory, updated the business website weekly, weekly office cleanup, managed

the accounts payable and accounts receivable accounts, created templates for office documents,

helped with the newest design of the company logo and business correspondence templates, and

moved all files from paper files to digital files.

Education

Florida State College at Jacksonville Present

Bachelor of Business Administration

Florida State College at Jacksonville August 2010 – August 2013

Associate of Arts in Pre-Business

ITT-Technical Institute January 2007 – May 2010

Associate of Science in Computer Drafting & Design

Skills

Ability to develop good relationships with customers and other employees, excellent typing and data

entry skills with an average typing rate of 60 + wpm with 100% accuracy, ability to organize files and verify

that information is correct, understanding of the importance of confidentiality when dealing with client

information, knowledge of Windows, Mac computers and Microsoft Office programs including Word,

Excel, PowerPoint, Publisher, and Outlook.

Contact this candidate