Customer Service Assistant

Objective

Organized and results oriented person with the determination to acquire a

position with the potential for advancement where I can utilize my

knowledge and experience.

Work History

Gulf Parcel 4/2011-9/2011 Assistant Dispatcher 9/2011-1/2014 AR/

Collections

. Located available drivers on dispatch board, Assigned available

freight to available drivers daily, trouble shot and resolved delivery

issues

. Answered Phones as back up for customer service representatives

. Placed customers orders into software

. Ran reports for Dispatchers weekly meeting of percentage of on time

versus late deliveries and created a daily chart for presentation

. Applied payments to customers accounts

. Ran reports to update collections log

. Updated and verified that Brokers sent required documents for payment

. Updated customers accounts

. Ran billing on Monday, Fridays and the 1st of the Month

. Verified driver pay was correct and processed payroll weekly/bi-weekly

. Collected and deposited COD's and checks daily to bank

. Processed credit card payments

. Processed collections attempts daily

. Assisted with monthly bank reconciliations

. Created 3 tier collections letter for emailing to customers

US Courier 1/2010-4/2011 Driver

. Loaded/Unloaded personal Vehicle

. Delivered packages accurately and on time to specific customers

. Ensured proper signature was verified for receiving of package

Genox 1/2009-1/2010 Driver

. Maintained daily required DOT logs

. Inspected vehicle daily and repaired any items as DOT required

. Ensured safe delivery of chemicals

Poolsure 1/2007-1/2009 Driver

. Followed all DOT required safety requirements

. Ensured all safety attire was worn during deliveries

. Ensured safe loading / unloading of chemicals to specific customers

tanks

Education

06/2004 - 07/2004 Road Master Salt

Lake City, Utah

. CDL class A N/T Endorsements

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