Customer Service Sales

Roger Nitto

*** ******** ** *** *** Mobile:

973-***-****

Morristown, NJ 07960 Email:

**********@*****.***

SUMMARY OF QUALIFICATIONS

A results-driven IT Professional with superior interpersonal, technical,

and written proficiency. Demonstrated success in the design, support, and

implementation of intricate Enterprise Billing systems. Extensive history

of improving existing processes and adding new functionality to reduce cost

and increase revenue.

EDUCATION

Fairleigh Dickinson University, Madison NJ

Bachelor of Science - Management Information Systems May 2005

EXPERIENCE

UPS, Wayne, NJ 2007 - 2013

Business Analyst / Production Support

. SME (Subject Matter Expert) of proprietary domestic and international

billing systems

. Gather business requirements and document use case scenarios

. Analyze complex datasets and the billing system to resolve issues and

defects in a timely manner

. Translate highly technical terms and resolutions into user language

. Liaise between the application development team and the internal

customers in the US, Europe, China, and India

. Formulate business cases to improve end-user experience as well as

increase revenue and reduce cost

. Provide training and present functional requirements to the users of

the enterprise applications

. Prepare weekly revenue reports in MS Access to determine the origin of

any abnormal oscillations

. Perform regression testing in a production environment after recent

functional enhancements

Champion Mortgage/Keybank, Parsippany, NJ 2005 - 2007

Senior Loan Officer

. Originated loan solutions up to $1,000,000 in a consultative manner

. Consistently met or exceeded sales goals

. Coordinated between upper management, vendor, and closing departments

. Analyzed credit and risk to put the client in a beneficial product

that meets their needs

. Provided outstanding customer service from loan inception to

completion

. Evaluated income, credit, and equity to discover viable candidates

. Took initiative and was looked upon as a leader by motivating the

sales team with weekly contests

. Led sales training classes and created group activities to apply what

was learned

SOFTWARE & TECHNOLOGIES

Unix, IBM Mainframe, Windows, Access, Oracle, Word, Excel, PowerPoint,

Visio, Exchange/Outlook, FrontPage, Publisher, Sharepoint, Photoshop,

Acrobat, Illustrator, Fireworks, Dream Weaver, Java, Perl, .NET, FTP, WIFI,

Zip

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