Charles A. Armstrong

913-***-****

acd3py@r.postjobfree.com

Objective:

To provide your company with my passion and experience with computers and

related software, as well as my ability to manage a team of people and

problem solving skills

Qualifications:

. Expert in Microsoft Office Suite ( Excel, OneNote, Outlook,

Powerpoint, Word)

. Excellent written and verbal communication skills, with an eye for

detail

. Extremely productive in a high volume, high stress, environment

. Proven ability to reach goals

. Workforce Management experience ; also with IEX WF Management System

. Supervisory/Team Lead experience over a team of 40 employees

Experience:

Harte-Hanks - 01/2012 to 08/2013

Team Lead/CSR

I worked directly with the supervisor to make sure all employees were

on task with extracting and formatting publications onto the Barnes & Noble

Nook tablet. I delegated their work assignments, managed schedules,

prepared business spreadsheets using Excel, as well as oversaw and answered

any questions related to their work. I have also performed their quality

audits which include going through their articles and acting as editor by

fixing any grammatical errors and making sure it followed the publishers'

guidelines for that particular article. I was the manager on duty one

weekend day every week. I also assisted with HR duties such as applicant

interviews as well as employee terminations

Dollar Tree- 2007 to 2011

-General Service Team Member/Assistant Manager Trainee

Duties as general team member include cashiering, stocking, and

unloading merchandise trucks. I was an Assistant Manager Trainee for a

short time in California before I transferred back to Kansas where that

position was not avail

Complete Home Restoration and Remodel- 2005 to 2011

-Assistant to Foreman

I helped the foreman complete various jobs ranging from cleaning

gutters to installing concrete. I was also responsible for making sure

workers were up to task and efficiently completing their assigned jobs.

Education:

Olathe Northwest Highschool, 2003 to 2007

- Obtained diploma

In process-

Computer Information Systems, A.A.S

Johnson County Community College

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