Human Resources

Mary Bynum

**** ****** ***** * Tampa, FL *****

Phone: 813-***-**** * Mobile: 813-***-*****

E-mail: ***********@*****.***

PROFESSIONAL EXPERIENCE

*/**** - ******* *** ****** Tampa, FL

Benefit Operations Administrator

. Review and understands benefit plan rules using information from a

variety of sources (i.e. systems, reference materials, clients, etc.)

. Provide high level of client service support and liaison with carriers

and employees

. Maintain 30,000 employees' records in HRIS and process enrollment forms

and family status changes

. Participate in weekly internal and external conference calls between the

client and vendors

. Provide Quality Assurance for new or existing change work (i.e. test plan

creation, execution and testing)

. Create custom and ad hoc reports

. Determine root cause analysis for issue resolution and works with

Configuration Analysts to resolve

. Perform data analysis on files sent and received by client and carrier.

Understand and execute client needs and expectations. Respond timely to

client and colleague requests to meet deliverables.

. Process and coordinate enrollment/claim issues and administrative

problems with client, employees and carriers

. Ensure ongoing processes are stabilized and documented

. Train offshore resources and leads the transition of processes offshore

7/11 - 2/12 Tempwise, Inc Tampa, FL

Staffing Consultant

. Matched candidate's skills and abilities with the client's needs

. Worked on various temp assignments through Tempwise as well as in-house

. Performed general office duties

. Responsible for greeting candidates

. Verified I-9 documents in compliance with Federal law

. Scheduled candidate for face to face interviews

. Processed New Hire paperwork

. Responsible for full-cycle talent acquisition

. Maintained candidates' status updates within tracking system

11/08 to 5/10 Healthesystems Tampa,

FL

HR Generalist

Managed a broad range of HR functions including benefits/401(k) plan

enrollment and administration (245 employees), HRIS database co-

administration, personnel file management, recruitment, employee screening,

hiring, orientation, and staff training and development program.

. Identified and saved company over $90,000 in benefit premiums during a

benefit audit.

. Developed and coordinated training programs: Conducted new hire

orientations, Whistleblower Hotline, Workplace Safety which reduces work

related injuries and time away from work.

. Administered training on HR policies and procedures specifically related

to hiring, benefits, Cobra, Unemployment claims, and Employee Relations.

. Coordinated companywide events (annual picnic, morale boosters and

charity events)

. Full cycle recruitment, pre-screening and orientation of new employees to

meet the needs of the business. Created and posted job descriptions on

internal and external websites

. Assisted in the facilitation of employee and management training programs

. Provided HR Management with investigation and resolution of employee

relations issues on HR policies and procedures regulated by all Federal

and state laws.

. Performed all aspects of employee terminations including termination

meetings, exit interviews employee paperwork

. Responsible for FMLA, unemployment claims administration and hearings

. Processed and maintained HR personnel documents and files on all

employees including paid time off

. Developed and created HR processes, New Hire manual and Employee Benefit

Booklet

. Liaison between employees and insurance carriers on all benefit

inquiries.

. Implemented wellness programs to include an annual flu shot and weight

watchers.

04/05 - 10/08 Advantec Tampa,

FL

Client Relations Partner/HR

Maintained and implemented human resources initiatives and strategies;

improved organization's online training process; conflict/complaint

resolution; employee development/relationships, payroll and benefit

solutions.

. Conducted open enrollment meetings on-site, as well as administered

benefit plan offerings to our clients and employees. Acted as point of

contact and liaison on benefits and payroll issues between clients, and

their employees.

. Lead benefits team and department (20 employees) during open enrollment

. Designed and implemented departmental training programs as well as

trained all new hires

. Researched and resolved complex escalated issues pertaining to payroll,

benefits and employee relation issues.

. Trained managers and non-management employees, on new software programs,

navigational steps on company system as well as developed quick reference

training guides.

. Provided guidance and consulted managers on employment issues and HR best

practices.

09/03 - 04/05 Southeastern Companies

Tampa, FL

Client Service Representative/HR

. Administered and processed payroll and various reports tailored to

specific clients

. Served as point of contact between clients, employees and insurance

carriers to ensure employees were enrolled in correct benefit plans,

premiums set-up and cobra packets were generated within required

timeline.

. Set-up necessary personnel files and maintained accuracy of related

records.

. Processed paid time off (PTO)

07/02 - 08/03 Paychex Business Solutions

St. Pete, FL

Benefits Administrator

. Provided guidance and support to managers and non-management employees

regarding hiring, terminations and disciplinary actions for two hundred

accounts consisting of 2400 worksite employees.

. Assembled materials for Open Enrollment, processed enrollment forms and

created back-billing for missed premiums

. Researched and resolved complex escalated benefit inquiries

. Point of contact and liaison between client, employee and insurance

carriers

. Ensured Cobra packets were mailed, based on state laws

. Assisted setting up new clients during on-boarding process

2001 - 2002 Kforce Professional Staffing Tampa,

Florida

HR Generalist

. Provided guidance and training to managers and employees regarding

benefits and employee relation issues

. Investigated harassment claims and provide recommendations on conclusions

of claim

. Administered and implemented departmental policies and procedures to

ensure standardization

. Created and conducted New Hire Orientation on a regular basis

. Managed 401K and Employee Stock Purchase Plans for corporate employees

. Maintained and generated a monthly report (Average Hours Worked) to

ensure department were in compliance with state and local laws

. Set-up all new hire packets, filing, pay increases, PTO, promotions,

transfers, department codes and terminations

SKILLS

Microsoft Word, Excel, Outlook, PowerPoint, PeopleSoft 8.0, Pay Plus, HRIS,

Onyx, Acclaris Accelerator, Isnergy and Vista.

EDUCATION

Bachelor Eckerd College St. Petersburg,

Florida

Business Management/Human Resources

Management

CONTINUED EDUCATION COURSES

Employment Law Compliance, Effectively Managing Employees, Performance

Appraisals, Avoiding Employment Discrimination, Effective Communication

Skills, Recruitment, Placement and Selection, Effective Discipline and

Termination Skills. Coping with Stress, Time Management, and various other

professional development courses

Contact this candidate