Dawn Leggett

Analytical self-starter seeking rewarding and challenging work.

Spring Grove, IL

acd3m7@r.postjobfree.com - 847-***-****

My objective is to find full-time employment in a challenging and rewarding area where I can utilize my years

of experience and education.

WORK EXPERIENCE

Customer Service Analyst

Fenwal, Inc - Lake Zurich, IL - 2010 to Present

• Responsible for producing and distributing of daily, weekly, monthly customer service metrics and key

performance indicators.

• Utilize my advanced skills in Excel and VBA programming to design, create, and implement reports and

custom tools to drive stronger individual and overall team performance.

• Proactively analyzes trends and devises applicable actionable items/feedback to management that can be

leveraged to drive desired business results

• Ensure reports have a high level of accuracy and are completed in a timely and consistent fashion

• Primary contact for managing Customer Service SharePoint sites and recommending and testing SharePoint

design changes.

• Responsible for reviewing open orders on allocation and making allocation releases.

• Project Manager for phase I of ARC Amicus conversion and ARC flex conversion, responsible for monitoring

and tracking all orders from receipt of purchase order to delivery and updating executive team, both internal

and external, on progress of conversion for all locations.

Customer Service Representative

American Girl - Wilmot, WI - 2003 to Present

• Place telephone orders for customers.

• Assist customers with returns/exchanges, credit card declines, package tracking, etc.

Seasonal Supervisor

Six Flags Great America - Gurnee, IL - 2007 to 2013

• Work in Cash Control and responsible for counting cash, entering daily cash operation reports, balancing

vault, making nightly deposits, and more.

• Supervise 20+ team members daily.

Middle School Science Teacher

John T. Magee Middle School - Round Lake, IL - 2008 to 2009

High School Biology Teacher

Harvard High School - Harvard, IL - 2007 to 2008

Substitute Teacher

Various Schools - Various Cities - August 2006 to June 2007

8/2002 to 6/2005

Junior High Math and Science Teacher

St. Peter School - Antioch, IL - 2005 to 2006

Senior Programmer Analyst

Profit Recovery Group - McHenry, IL - 2000 to 2001

• Responsible for designing and implementing complex data conversion projects in SQL to facilitate profit

recovery auditing.

• Strong analytical skills used to analyze database integrity and identify essential auditing components.

• Successfully multi-tasked up to 10 projects simultaneously.

Data Analyst II

Howard Schultz and Associates, Inc - Arlington Heights, IL - 1997 to 2000

• Responsible for designing and implementing complex data conversion projects in FoxPro and Access to

facilitate profit recovery auditing.

• Strong analytical skills used to analyze database integrity and identify essential auditing components.

• Organized and maintained appropriate project documentation.

• Researched and contributed to the creation of new in-house tools for use by all employees.

• Successfully multi-tasked up to 8 projects simultaneously.

• Sole data analyst for company's largest client, Wal-mart.

EDUCATION

M.Ed in Curriculum & Instruction

National-Louis University - Wheeling, IL

2007 to 2008

University of LaVerne - La Verne, CA

2008

McHenry County College - Crystal Lake, IL

1996 to 2006

College of Lake County - Grayslake, IL

2001 to 2004

B.S. in Health Education

Western Michigan University - Kalamazoo, MI

1993

Lansing Community College - Lansing, MI

1988 to 1989

SKILLS

Advanced Excel User, VBA programmer

ADDITIONAL INFORMATION

COMPUTER SKILLS

Microsoft Office: Word, Excel, Power Point, Access, Publisher, and Outlook, MS SQL 7.0, Crystal Reports,

Microsoft FoxPro, SAP

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