Customer Service Manager
Resume:
Emily Barnard
Cleveland, Ohio 44144
acd3ku@r.postjobfree.com
SUMMERY
Highly motivated, tech-savvy professional, with over 3 years of managerial experience at Brooklyn Recreation
Center. Experience working with Autistic Children at the Cleveland Clinic. I focused on Speech problems as well
as behavioral problems with the children. I am looking for a full time permanent position, with an established
organization in the healthcare industry. Ideally this would be a position where I can use my current knowledge,
skills and abilities while being able to continually improve; not only professionally but personally as well.
Certifications:
• Lifeguard/ Fist Aid
• CPR/AED for Adult, Child, and Infant
• Water Safety Instructor (WSI)
EDUCATION
Cleveland State University, Cleveland, Ohio
Bachelors of Science in Health Sciences, and Bachelor of Arts – 2013
Majors: Health Science Pre-Occupational Therapy, and Psychology
GPA: 3.14
EXPERIENCE
Assistant Pool Manager May 2007 – Present
John M Coyne Recreation Center, Brooklyn Ohio
• Responsible for managing daily pool operations, including, but not limited to, supervising Lifeguard
staff; maintaining the facility; planning and conducting in service training for staff; performing
lifeguarding duties
• Responsible for ensuring the safety of facility patrons by preventing and responding to emergencies
• Provide general information on pool operations to members. Caution swimmers regarding unsafe
practices and safety hazards, enforce pool rules and regulations
Classroom Assistant (Co-op) January 2013 – May 2013
Cleveland Clinic Learner School Center for Autism, Cleveland Ohio
• Worked with preschool students, both on the Autism spectrum, and typical developing children
• Followed established protocols and the student’s Individual Education Plan (IEP) Example: reinforced
appropriate behavior in children while decreasing or eliminating interfering behaviors
• Assisted with Classroom Behavioral Therapists in coordinating lesson plans
• Monitored individual and group programs and provided day-to-day student instruction and supervision
Customer Service May 2006 – Present
Irene Dever’s, West Side Market, Cleveland, Ohio
• Maintained a clean stand by providing a neat and inviting environment for repetitive and new customers
• Assisted 100-200 customers a day and putting customers at ease by acknowledging need for explanations and
information
• Assisted customers in locating products and making purchasing decisions which developed a reputation for
excellent customer service
Computer Experiences
• Windows, Microsoft Word, Excel, and PowerPoint
Skills Summary
• Medical Terminology, Health Care Ethics, Anatomy and Physiology
Contact this candidate