Customer Service Human Resources

Mariam Borghol

**** -** ***** *****, ****, ON L*S 4G7

Cell: 905 409–3675

Res: 905-***-****

*************@*******.***

OBJECTIVE

Driven human resources student seeking a part time position where my professional

experience, education, and numerous transferable skills will allow me to make an

immediate contribution as a vital part of a progressive organization.

CORE COMPETENCIES

• A solid background in customer service and firm experience in sales

• Proven ability to motivate and engage coworkers in training programs

• Extremely customer service oriented with solid interpersonal skills; effective

people management abilities

• Quick learner who multi-tasks effectively with accurateness and demonstrates

attention to detail in diverse environments

• Optimistic team player who is skilled in creating relationships and handling

situations with diplomacy

• Exceedingly organized with an ability to meet deadlines through a sense of

urgency

• Organized self-starter with the ability to work well with minimal supervision

• Exceedingly organized with an ability to meet deadlines through a sense of

urgency

• Ability to handle, multiple tasks and prioritizes duties in a fast-paced environment

• Strong analytical and problem solving abilities

• Strong business acumen and data orientation

• Very thorough and detail oriented

TECHNICAL SKILLS

• Excel, Word, Outlook, PowerPoint, Mac Operating Systems

RELATED WORK EXPERIENCE

Pizza Pizza - Ajax, ON September 2011-January

2013

• Strong multitasking skills

• Assisted in developing a cost effective and innovative training program

1

• Implemented and followed company standards required for Health and Safety Act

• Completed assigned responsibilities in a quick and efficient manner, while

maintaining high standards of quality

• Replaced employee shifts regularly

Dines Family Restaurant - Oshawa, ON May 2010-October 2010

• Excellent understanding of providing professional and courteous service to ensure

customer satisfaction

• Attentive to customers, prepared company suggestions, and took orders

• Maintained resourcefulness and ability to deal with multiple tasks/orders

• Replaced employee shifts regularly

• Provided procedural and problem solving guidance to coworkers

Mango - Beirut, Lebanon January 2009-July 2009

• Implemented and followed company standards required for Health and Safety Act

• Trained new employees in conducting company duties and ensuring the finest

consumer satisfaction

• Excellent understanding of providing professional and courteous service to ensure

customer satisfaction through sales associate position

• Completed assigned responsibilities in a quick and well-organized manner with

high quality

• Utilized product, technology, industry, service, and policy knowledge to resolve

client conflict costs professionally

• Resolved both customer and employee relations issued at the store level

EDUCATION

Bachelors of Human Resources- Undergraduate studies Sept 2013-Present

York University, Toronto, ON

UNIVERSITY INVOLVEMENT/ VOLUNTEER WORK:

United Relief Charity Organization 2013-

Present

• Introduced new ideas; scheduled and organized new charity events and meetings

Babysitting 2011-

Present

• Ensured meals were made for the children

• Ensured parental needs were met i.e. homework to be done, fed and put to bed on

time

2

Tutoring 2010-

2011

• Obtained a respectable average to be considered for this position

• Helped struggling students in math, English, and biology

Associated Teacher’s Assistant- Boltin C. Falby 2013-2014

• Assisted teacher in daily lessons and student activities

• Worked with the teacher to aid the children in the classroom to achieve their goals

and assist in their social and educational development

• Assisted the teacher in putting up displays of the students as and when required

• Helped prepare student lunches and snacks

Professional References Available Upon Request

3

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