Customer Service Management

Harpreet(Mona) Sandhu

IT Recruiter at iTCO Solutions, Inc. *******@*************.***

*******@*************.***

Summary

iTCO is a global enterprise business consulting firm. We help our clients succeed by integrating the latest and

most advanced technology solutions. We achieve this by providing the industry’s most experienced

professionals.

Our world class organization is focused on creating value for our clients. We address a wide range of business

issues by implementing solutions:

Optimize IT infrastructure

Deliver measurable business value

Provide industry leading consulting services

Industry best practice solutions

Specialties

ECS – Enterprise Consulting Services

Microsoft Infrastructure - Exchange, Windows, ADS, SharePoint

Citrix and VMware Infrastructure - Access and Virtualization

Should you have a need for “Augmentation/Staffing Services” we can help you with RSG (Resource Services

Group) – Details Below:

RSG – Resource Services Group

Contract/Augmentation Services at all levels

ERP, Oracle, SAP, Cisco, IBM storage, Unix (Solaris, AIX, HPUX),Java, SQL, QA, Tech Writing, PMs, etc..

Experience

IT Recruiter at iTCO Solutions, Inc.

2013 - Present (1 year)

1 recommendation available upon request

Admin Coordinator (Part- time while in College) at Anjuthreads

January 2011 - June 2013 (2 years 6 months)

•Exercised excellent customer service; received praise from social media public opinion polls and clients.

•Managed windows calendar and scheduled appointments within operational standards such as walk-in

traffic, email or telephone correspondence.

•Offered streamline support to engage and encourage customers to also promote brand awareness while

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maintaining a high level of professionalism and outgoing pleasant demeanor.

•Monitored social media channels; such as Facebook, living social, yelp etc.

•Assisted Owner with marketing research, computer data entries and other job related duties as assigned.

Student Assistant (Work Study Program) at DeVry University

January 2010 - September 2010 (9 months)

•Provided stellar customer service to new/current students.

•Managed student records in multiple applications using a computer on a daily basis.

•Scanned documents and filed away into the system.

•Collaborate with the office manager and was tasked to organize student records, class room attendance logs,

and other miscellaneous items so operational standards remained at an all time high.

•Gained a reputation of handling sensitive student matters with empathy and timeliness.

•Recruited new high school students to the campus by representing the school as a University Hostess and

created brand awareness.

Bookkeeper (Part-time while in College) at Save Mart Supermarkets (Food Maxx)

April 2007 - September 2009 (2 years 6 months)

•Ensured profitability through thorough analysis of data reports and careful observation. .

•Maintained high levels of customer service to foster repeat business and promote positive branding.

•Orchestrated the maintenance of records within corporate guidelines.

•Presented findings to management whenever errors or anomalies became apparent or analysis was needed.

Manager at Save Mart Supermarkets (Food Maxx)

January 1999 - April 2007 (8 years 4 months)

•Directed all duties related to managing a team of 60 employees.

•Managed and completed weekly payroll for 100+ employees with minimal error and fair scheduling

standards.

•Reviewed job applications, recruited, interviewed and hired staff for all departments.

•Ensured adherence to weekly, quarterly and annual budgets so company remained profitable.

•On-boarded, trained and mentored new employees on basic job duties and increase customer focus.

•Developed weekly staff schedules in accordance with projected sales while staying within budget and

reducing overtime as needed.

•Identified and resolved conflict amongst employees by using problem resolution techniques and fairness.

•Boosted sales through continual staff training initiatives on suggestive selling techniques.

Certifications

RMDP (Retail Management Development Program)

SaveMart (Food Maxx) May 2006

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Honors and Awards

Leadership Certificate

Devry University

May 2010

SaveMart President Award

December 2006

SaveMart President's Award

December 2007

Dean’s and President’s List

Devry University & Contra Costa College

Languages

Hindi (Native or bilingual proficiency)

Punjabi (Native or bilingual proficiency)

Skills & Expertise

Employee Relations

Recruiting

Human Resources

Performance Management

Talent Management

Talent Acquisition

HRIS

Employee Engagement

Organizational Development

HR Policies

Onboarding

Personnel Management

Customer Service

Process Improvement

Training

Interviews

Benefits Administration

Employee Benefits

Time Management

Policy

Budgets

Analysis

Internet Recruiting

Technical Recruiting

Management

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Applicant Tracking Systems

Hiring

Access

Benefits Negotiation

Screening

Sourcing

Staffing Services

Team Management

Employee Training

Vendor Management

Education

Keller Graduate School of Management of DeVry University

Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration,

General, 2011 - 2012

1 recommendation available upon request

DeVry University

Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management, 2009 - 2011

Contra Costa College

Associate of Arts and Sciences (AAS), Psychology & Business Management, 2007 - 2009

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Harpreet(Mona) Sandhu

IT Recruiter at iTCO Solutions, Inc. *******@*************.***

*******@*************.***

2 people have recommended Harpreet(Mona)

"Harpreet is one of the best recruiters I have worked so far with. I truly admire her quick responses and

follow ups on any recruiting process. Very sincere and dedicated person."

Sujatha Raja, Data Viz Engineer, Facebook, was with another company when working with

Harpreet(Mona) at iTCO Solutions, Inc.

"Hapreet is a ‘diligent, student who brings insights and energy to the class room. Very organized and focused

and great achiever every assignment she gets. I will adore hiring her in managing HR of my team on any

given day."

Paramjitinder Dhillon, Student, Keller Graduate School of Management of DeVry University, studied

with Harpreet(Mona) at Keller Graduate School of Management of DeVry University

Contact Harpreet(Mona) on LinkedIn

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