Customer Service Sales

Katrina Smart

Dedicated, reliable, trustworthy

Jersey City, NJ

***********@*****.*** - 201-***-****---201-***-****

To obtain a position where I can utilize my skills and qualifications.

WORK EXPERIENCE

Mail handler, PSE Clerk

United States Postal Service - September 2010 to Present

Processing mail by zip codes

• Sorting mal by cities

Bank Teller, Personal Banker

Pnc Bank, Jersey City - December 2007 to September 2010

Making deposits, withdrawing money, cross selling

• Inform customers about interest rates and CD's

• Inform customers about the different services the bank offers that fits their needs

Bank Teller

Oritani Savings Bank, Union City - March 2007 to October 2007

Making deposits

• withdrawing money

• cross selling

Cashier and Sales Floor Rep

Jersey City - New York, NY - March 2006 to March 2006

Check customers out and try to get them to get a NY& Co credit card

Sales Floor Rep, Guest Service, Cashier and Revision Captain

Jersey City - 2004 to 2006

Customer Service assisting in guest services

• Assisted customers via phone for refunds and exchanges

• Revised store for merchandise for inventory

• Responsible for all prices and updates submitted computer system

Customer Service

Metro One Telecommunications - 2003 to 2004

Handled approximately 100 inbound calls daily for telecommunication customers

• Assisted customer's with directory assistance, and technical issues

• Research customer request for directions and assist with destinations in timely manner

• Received employee recognition for attendance and punctuality

SKILLS

Strong communication skills, working with children, handling money, planning projects Strong receptionist skills

Resolving conflicts and time management

ADDITIONAL INFORMATION

Skills: Strong communication skills, working with children, handling money, planning projects Strong

receptionist skills Resolving conflicts and time management

Computer literate: Microsoft Office, Word, Excel, Internet

Volunteer: Sunday school teacher, in home daycare, Camp Gospel Rock (head teacher)

Contact this candidate