Customer Service Manager

PROFESSIONAL AWARDS AND CERTIFICATES

. Maintaining Homeowner's Association's, Certification of Attendance,

Loman Institute

. M-100: The Essentials of Community Association Management, Community

Association Institute

. CMCA: National Board of Certification for Community Association

Managers, Certification received

. AMS: Association Manager Certification

. PCAM: Professional Community Association Manager Certification

1 WORK EXPERIENCE

Hammersmith Management

COMMUNITY MANAGER, (July 2013 - February 2014) Colorado Spring Co.

www.ehammerrmsmith.com

. Working directly with declarant on all newly developing villages in

the community

. Attendance and running of all meeting; board meetings and annual

meetings

. Development and administration of new homeowner orientation program

. Management of onsite staff

. Oversee all office administration, finances and management of the

homeowner's association

. Contract negotiations with vendors

. Development of requests for proposals and the running of all pre bid

meetings

. Over site of the community newsletter, layout, advertising sales,

graphics, and writing and distributing.

. Direct public relations with the homeowners

. All contract management and property management responsibilities

. Recording of all meeting minutes

. Property inspections

. Preparation of monthly management reports and board packs

. Property inspections

. Enforcement and processing of all architectural regulations

. Covenant enforcement

. Developing filing and organization systems for all files

. Budget development and tracking

. Grounds inspections and follow up

. Administration of tracking and refunding all landscaping deposits

. Administration of all architectural request

. Budget preparation and financial tracking for the two million dollar

budget

. Generation and administration of all purchase orders

. Processing of all builder assurance

Flower Hill Central Corporation, Gaithersburg, MD, www.flowerhill.org

COMMUNITY SERVICES DIRECTOR (Sep 2001 - July 2014)

. Oversee all office administration, finances and management of the

homeowner's association and Community Center.

. Responsibility for all aspects of the renting of the Community Center.

. Managing the processing and distribution of all pool passes for 1989

units.

. Contract negotiations with vendors.

. Development of requests for proposals and the running of all pre bid

meetings.

. Billing and collection of all assessments fees.

. Processing of all document requests including all aspects of the

community newsletter, layout, advertising sales, graphics, and writing

and distributing, resale package requests and PUD forms.

. Direct public relations with the homeowners.

. All contract management and property management responsibilities.

. Recording of all meeting minutes.

. Preparation of resale packets

. Property inspections

. Developing filing and organization systems for all files.

. Budget development and tracking.

. Manage staff, including all human resources responsibility

. Grounds inspections and follow up

. All aspects of Insurance renewals and if needed filing of claims

. Annual development of a Managment plan

. Website Management (www.flowerhill.org)

. Manage the community calendar

. Advise the eighteen sub associations on management issues.

. Plan, manage and run all aspects of: Community Safety nights &

Community information nights, including coordinate with local

government officials.

. Act as community Liaison with Local police force and fire marshal.

. Working with the nine members of the Flower Hill Central Board of

Directors and all committees.

Llewellyn Realtors, Rockville, MD, www.llewellynrealtors.com

EXECUTIVE ASSISTANT (Sep 1998 - Sep 2001)

. Supported the President of Llewellyn Realtors in day-to-day

responsibilities.

. Planned and administrated meetings, training sessions and conferences.

. Organized administrative procedures for multiple departments.

. Collaborated with team members on system upgrades; personally applying

the initial implementation.

. Emergency problem solving and trouble shooting for multiple

departments.

. Communication liaison between sales staff and clients.

. Company contact for vendor relations.

. Assisted in sales force recruiting.

. Direct customer service for key accounts.

. Organized and managed legal files.

Allstate Insurance Company, Clarksburg, MD

CLAIMS PROCESSOR (Sep 1996 - Sep 1998)

. Maintained correspondences with doctor's offices, clients and

attorney's offices.

. Evaluated pending medical claims; assisted in processing medical

bills.

. Directed client services, filed claims, processed data.

. Front office administration.

2 COMPUTER SKILLS SUMMARY

. Databases: Microsoft Access, Top Producer & Goldmine (specialized

database applications),

. Office Applications: Microsoft applications including Excel, Word,

Publisher, Outlook, Internet Explorer, Works

References available upon request

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