arla Hensley/**** FM ****/Alvarado, TX *****
acd3hi@r.postjobfree.com
overview
A highly motivated professional with a verifiable record of
accomplishment spanning over 15 years. Highly creative,
recognized as a results-oriented and solution-focused individual.
Able to work well independently, proven management skills to
motivate my team to do their best. Areas of strength include:
Accounts Payable Time Management Skills
Data Entry Research Abilities
Organizational Skills Communication Skills
Computer Literacy Work as Team Player
education
Executive Secretarial School Associates
Degree-Busine
ss
computer skills
IBM Literate
Microsoft Word, Excel, PowerPoint, Outlook, Access
Fast Track
TCRM
75 WPM
SAP
PROFESSIONAL EXPERIENCE
Assistant Manager - Equipment Maintenance 1998 - April
2013
Infinity Development Services, Fort Worth, TX
Manage team of eight {including scheduling and reporting their
time}
Data Entry
Monthly, weekly and daily reports
Audit team's invoices for accuracy
Work with BNSF finance department on re-bills and disputes
Monitor analysts' process times and accuracy
Sr Equipment Analyst
Infinity Customer Solutions, Fort Worth, TX
Managed HubGroup empty equipment fleet
Handled registration and/or license plate requests from vendors
and customers
Audited invoices and input in accounts payable system for payment
Cross-trained on DV equipment specialist desk
Sr Analyst - Customer Support
Infinity Customer Solutions, Fort Worth, TX
Answered heavy volume of calls for intermodal and carload BNSF
customers
Able to calm irritated customers and resolve problem issues
Accomplishments
Promoted to Assistant Manager in April 2009 and got department
back on track and to goal for invoice processing time
Motivated my team to get their invoice processing time to under
30 days
Received Infinity Group Certificate of Excellence Customer Focus
Award twice