Customer Service Sales

Alicia Jones

**** ******* ***** ****, ***# **

Saint Paul, Minnesota 55116

612-***-****

***********@*****.***

OBJECTIVE: Customer Service Representative

Customer Service

. Experienced professional customer service in a fast-paced, challenging

business environment

. Demonstrated ability to handle several tasks at once

. Customer oriented, able to interact easily with people, and able to

provide accurate information to customers about products and different

divisions

. Demonstrated strong team orientation and commitment to quality

. Active listener; able to understand and address concerns efficiently with

excellent communication and problem solving skills

. Stock hard line and soft line products, and effectively maintain product

movement on sales floor

Cashier/ Service Desk

. Quick and accurate cash handling and cashiering skills with excellent,

demonstrated salesmanship

. Traced discrepancies and ensured exact transactions

. Process customers' orders and returns

Collector

. Exhibit exceptional skills and tact to negotiate and collect past due

finance contracts

. Resolve compliance correspondence through direct telephone communication

and through mail

. Maintain customer files using manual and computerized record-keeping

database

. Ability to successfully handle multiple phone lines in a high volume area

Office

. Proficient in Microsoft Word, Excel, and PowerPoint

. Keyboarding at a pace of 35 words per minute

. Able to operate multiple phone lines, cash register, computer, and copier

WORK HISTORY

Sales Associate Macy's Department Store Edina,MN

Sales Associate GoodWill EasterSeals St.Paul,MN

Laundry Attendant Lyngblomsten Care Center St. Paul, MN

Marketing/Sales Quality Marketing Group St. Paul, MN

Retail Hampden Park Co-Op St. Paul, MN

Cashier/ Crew Member McDonald's Restaurant St. Paul, MN

Call Center Representative Xentel Company St. Paul, MN

EDUCATION

Sales Associate Training Certificate Goodwill Easter Seals St. Paul, MN

Administrative Assistance Certificate Crown College St. Paul, MN

Customer Service Certificate MN School of Business Oakdale, MN

Contact this candidate