Technical customer support.

December **** - October **** Verizon Business H.J.E Wenkenbachweg 123 Amsterdam

Managing tickets on behalf of customer, providing with a high level of service, and approving or denying any actions taken in tickets.

Personal responsibility for actions taken and results.

Managing customers expectations, and providing them with resolutions and quality updates as per SLA.

Escalating issue to correct person and or management group.

November 2007 - November 2008 Guidion Sweden AB Computer/Technical support - Amsterdam

Responsible for Costumer Service

Database Structuring

Managing Employee and recruiting processes

Managing invoices

July 2007 - November 2007 Hotel Brian and Hortus hotel - Amsterdam

Receptionist

June 2005 - June 2007 Game Video/computer game store - Täby Centrum Stockholm

Sales manager

Advertising & organization

Responsible for invoicing process

January 2004 - August 2004 Stockholm’s Svidar Clothes store - Stockholm

Sales assistant

June 2002 – June 2004 Ciao Ciao Due Restaurant - Stockholm

Cook

Waiter

Food prep

June 2001 – August 2001 Sätra Ängs Förskola kindergarten - Stockholm

Kindergarten teacher

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