Customer Service Representative
Resume:
JONATHAN MATURA **************@*****.***
*** ***** **. ***. ** 347-***-****
Hackensack, NJ 07601
OBJECTIVE: To obtain a position in the customer service industry utilizing my interpersonal
skills and experience.
EDUCATION: State University of New York at New Paltz, New Paltz, NY
Bachelor’s Degree in Radio and Television Production
August 1999- May 2003
Villanova University
Completed Essentials of Business Analysis class
February 2013-March 2013
COMPUTER SKILLS: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft
Explorer, IBM I-Series
EXPERIENCE:
Thermwell Products/Frost King, Mahwah, NJ
Customer Service Representative: September 2008-September 2013
Manage orders on Allocation and Freight Hold
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Enter incoming purchase orders.
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Field calls from customers with product inquiries
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Correspond with customers via email
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Track orders for customers and sales representatives to ensure prompt service
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Issue and manage return authorizations
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Communicate within organization to ensure desired outcome
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Maintain records of backorders
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Keep track of stock shortages and release product when available
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Shadow/Metro Broadcasting, Rutherford, NJ
Traffic Producer: September 2004-September 2008
Collect information regarding local traffic situations.
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Interact with multiple radio and television stations.
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Enter information into database for reporters to read on air.
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Work with producers to form comprehensive and cohesive output.
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Communicate with reporters to answer questions regarding content.
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