Cristiano Cruz – **/**/**** ** rue du Puits L-**** Luxembourg

Tel. 003**-***-***-*** Single, driving license

Email: acd3ct@r.postjobfree.com

http://pt.linkedin.com/pub/cristiano-cruz/13/b53/85b

SYSTEM AND NETWORK ADMINISTRATOR

PROFISSIONAL EXPERIENCE:

01/ 2014 – until today - System and Network Administrator (DNB Luxembourg SA)

-Active Directory/Group Policy Administrator -Maintenance of all Servers

- Exchange Server 2010 Administrator -Responsible for the IT support

- Officscan (Anti-Virus) Administrator

- Responsible to ensure all backups of all systems are done

- Network Security (Websense) Administrator

correctly.

- Backup Administrator (Evault)

- To support the IT team ensuring the smooth running of all

-DNS and DHCP Administrator

systems and networks.

- HP servers deployment and support

-Responsible to support users (Workstations, Printers,

- Helpdesk software administrator (Helpdesk Authority)

Windows and Office).

- Windows Server 2003 / 2008 / 2012 Administration

- Responsible the IT facilities are kept in proper shape.

- VMware Administrator

- Is responsible to execute and assist as necessary in any

- Phone system administrator (Avaya Ip office/Iphones)

enhancement or installation of any IT system.

-Administration and Support for RSA and Entrust tokens

- Responsible for the daily IT operating.

-Administrator of Wsus server

- Responsible for the monthly/quarterly IT operating.

-Networking administration (Routers, Switches,

- Backup of the Administrator Banking Applications and

Firewall’s)

Mainframes for the yearly IT operating.

-SQL Server Administrator

01/ 2013 until 12/ 2013 - IT Junior System Administrator ( DNB Luxembourg SA)

-Active Directory/Group Policy Support -Maintenance of all Servers

- Exchange Server 2010 Support -Responsible for the IT support

- Officscan (Anti-Virus) Administrator

- Responsible to ensure all backups of all systems are done

- Network Security (Websense) Support

correctly.

- Backup Administrator (Evault)

- To support the IT team ensuring the smooth running of all

-DNS and DHCP Administrator

systems and networks.

- HP servers deployment and support

-Responsible to support users (Workstations, Printers,

- Helpdesk software administrator (Helpdesk Authority)

Windows and Office).

- Windows Server 2003 / 2008 / 2012 Support

- Responsible the IT facilities are kept in proper shape.

- VMware Support

- Is responsible to execute and assist as necessary in any

- Phone system administrator (Avaya Ip office/Iphones)

enhancement or installation of any IT system.

-Administration and Support for RSA and Entrust tokens

- Responsible for the daily IT operating.

-Administrator of Wsus server

- Responsible for the monthly/quarterly IT operating.

-SQ Server Support

- Backup of the Administrator Banking Applications and

Mainframes for the yearly IT operating.

04/ 2012 until 12/ 2012 - IT Operator ( DNB Luxembourg SA)

- Daily and monthly operating

- Management of PCs, (Microsoft environment), printers and

faxes

- Backup handling

- First line support

- Act as a backup to other IT colleagues

04/2007 until 04/2012 - Service desk Technical (Tecnidata SI)

- Reception/classification/qualification and register of incidents - Troubleshooting of 1ºlevel to local applications and

(Tools of ticketing, telephone, e-mail, alarms) general applications and to servers and database in

- Resolution of incidents first level on first/second call agreement with procedures

- User Support remotely and local - Execution of activities periodic maintenance

- Escalate and notify problems to third level (administrators) or - Monotorization and operations of alarms of disk

occupation, performance, and critical (Windows /UNIX

third entities

and Database) backup and restore (EMC Networker)

- Management and follow up of pending incidents

- Execution of activities patching and jumpering

- Installation and configuration Pc s phone (Isdn,Ip) and other

- Screening and activation On-call Support to the teams

peripherals.

- Management of changes hardware client pc s phone printers from IT Nanium

and others peripherals – IMAC s - Blackberry Support

- Management of inventory (Pc s, printers) - Notebooks support hardware and software

- Maintenance of database knowledge problems more often - Citrix support

- Management of Active Directory, DHCP,DNS,WSUS,

Print Server

- Formation of new employers to the team (Service desk)

11/2006 at 03/2007 - Technical Hardware (NCIT – Group Tecnidata)

- Assistance technique de Desktops, Pocket PC’S Monitor TFT e CRT ( Hewlett Packard, Toshiba, Compact, ACER, Fujitsu,

Siemens and Sony) and repairs of printers Hewlett Packard et Lexmark

EDUCATION:

10/2000 – 06/2004 -> Secondary School Rodrigues de Freitas (Porto/Portugal) - grouping of informatic –ISCED2

05/2005- 01/2006 -> ATEC – Formation school Siemens – Electronic technician – ISCED3

03/2006 – 04/2007 -> ATEC - Formation school Siemens - Technical specialist in network management and computer systems –

ISCED4

PROJECTS:

Windows 7 rollout (DNB Luxembourg S.A and Nanium S.A)

Migration of windows 2000/XP to windows 7

-

Creation of scripts to configure the image of windows 7 and install applications

-

Resolve problems of incompatibility windows 7 drivers

-

Substitution of hardware

-

Formation of users about windows 7 and office 2010

-

Management inventory

-

Creation Lab Environment DNB Luxembourg (Still in progress)

Configuration of all servers

-

Set up Network (Router,Firewall)

-

Creation Domain controller

-

Creation Exchange server

-

TECHNICAL SKILLS AND COMPETENCES:

Domain Software Microsoft Office (Word, Excel, Power Point)

-

Microsoft Windows Server 20012/2008 / 2003, Microsoft SQL Server, Microsoft SharePoint Server, Exchange server

-

2008 / 2003.

Scripting PowerShell; bat .

-

Knowledge ITIL.

-

Linux,(Ubuntu Desktop), Microsoft Windows 98 SE, Millennium, 2000, XP, Vista and Windows 7/8)

-

Nagios System Monitoring

-

Knowledge CITRIX

-

Clonezilla Server

-

LANGUAGES:

Portuguese -> mother tongue

-

English-> advanced level, read, written and spoken

-

French -> Good understanding (I'm doing a course in French language)

-

Spanish-> easy communication orally

-

HOBBIES:

- Futsal, Jogging, Photograph and Cook.

Contact this candidate