Administrator Support
Resume:
Cristiano Cruz – **/**/**** ** rue du Puits L-**** Luxembourg
Tel. 003**-***-***-*** Single, driving license
Email: ********@*****.***
http://pt.linkedin.com/pub/cristiano-cruz/13/b53/85b
SYSTEM AND NETWORK ADMINISTRATOR
PROFISSIONAL EXPERIENCE:
01/ 2014 – until today - System and Network Administrator (DNB Luxembourg SA)
-Active Directory/Group Policy Administrator -Maintenance of all Servers
- Exchange Server 2010 Administrator -Responsible for the IT support
- Officscan (Anti-Virus) Administrator
- Responsible to ensure all backups of all systems are done
- Network Security (Websense) Administrator
correctly.
- Backup Administrator (Evault)
- To support the IT team ensuring the smooth running of all
-DNS and DHCP Administrator
systems and networks.
- HP servers deployment and support
-Responsible to support users (Workstations, Printers,
- Helpdesk software administrator (Helpdesk Authority)
Windows and Office).
- Windows Server 2003 / 2008 / 2012 Administration
- Responsible the IT facilities are kept in proper shape.
- VMware Administrator
- Is responsible to execute and assist as necessary in any
- Phone system administrator (Avaya Ip office/Iphones)
enhancement or installation of any IT system.
-Administration and Support for RSA and Entrust tokens
- Responsible for the daily IT operating.
-Administrator of Wsus server
- Responsible for the monthly/quarterly IT operating.
-Networking administration (Routers, Switches,
- Backup of the Administrator Banking Applications and
Firewall’s)
Mainframes for the yearly IT operating.
-SQL Server Administrator
01/ 2013 until 12/ 2013 - IT Junior System Administrator ( DNB Luxembourg SA)
-Active Directory/Group Policy Support -Maintenance of all Servers
- Exchange Server 2010 Support -Responsible for the IT support
- Officscan (Anti-Virus) Administrator
- Responsible to ensure all backups of all systems are done
- Network Security (Websense) Support
correctly.
- Backup Administrator (Evault)
- To support the IT team ensuring the smooth running of all
-DNS and DHCP Administrator
systems and networks.
- HP servers deployment and support
-Responsible to support users (Workstations, Printers,
- Helpdesk software administrator (Helpdesk Authority)
Windows and Office).
- Windows Server 2003 / 2008 / 2012 Support
- Responsible the IT facilities are kept in proper shape.
- VMware Support
- Is responsible to execute and assist as necessary in any
- Phone system administrator (Avaya Ip office/Iphones)
enhancement or installation of any IT system.
-Administration and Support for RSA and Entrust tokens
- Responsible for the daily IT operating.
-Administrator of Wsus server
- Responsible for the monthly/quarterly IT operating.
-SQ Server Support
- Backup of the Administrator Banking Applications and
Mainframes for the yearly IT operating.
04/ 2012 until 12/ 2012 - IT Operator ( DNB Luxembourg SA)
- Daily and monthly operating
- Management of PCs, (Microsoft environment), printers and
faxes
- Backup handling
- First line support
- Act as a backup to other IT colleagues
04/2007 until 04/2012 - Service desk Technical (Tecnidata SI)
- Reception/classification/qualification and register of incidents - Troubleshooting of 1ºlevel to local applications and
(Tools of ticketing, telephone, e-mail, alarms) general applications and to servers and database in
- Resolution of incidents first level on first/second call agreement with procedures
- User Support remotely and local - Execution of activities periodic maintenance
- Escalate and notify problems to third level (administrators) or - Monotorization and operations of alarms of disk
occupation, performance, and critical (Windows /UNIX
third entities
and Database) backup and restore (EMC Networker)
- Management and follow up of pending incidents
- Execution of activities patching and jumpering
- Installation and configuration Pc s phone (Isdn,Ip) and other
- Screening and activation On-call Support to the teams
peripherals.
- Management of changes hardware client pc s phone printers from IT Nanium
and others peripherals – IMAC s - Blackberry Support
- Management of inventory (Pc s, printers) - Notebooks support hardware and software
- Maintenance of database knowledge problems more often - Citrix support
- Management of Active Directory, DHCP,DNS,WSUS,
Print Server
- Formation of new employers to the team (Service desk)
11/2006 at 03/2007 - Technical Hardware (NCIT – Group Tecnidata)
- Assistance technique de Desktops, Pocket PC’S Monitor TFT e CRT ( Hewlett Packard, Toshiba, Compact, ACER, Fujitsu,
Siemens and Sony) and repairs of printers Hewlett Packard et Lexmark
EDUCATION:
10/2000 – 06/2004 -> Secondary School Rodrigues de Freitas (Porto/Portugal) - grouping of informatic –ISCED2
05/2005- 01/2006 -> ATEC – Formation school Siemens – Electronic technician – ISCED3
03/2006 – 04/2007 -> ATEC - Formation school Siemens - Technical specialist in network management and computer systems –
ISCED4
PROJECTS:
Windows 7 rollout (DNB Luxembourg S.A and Nanium S.A)
Migration of windows 2000/XP to windows 7
-
Creation of scripts to configure the image of windows 7 and install applications
-
Resolve problems of incompatibility windows 7 drivers
-
Substitution of hardware
-
Formation of users about windows 7 and office 2010
-
Management inventory
-
Creation Lab Environment DNB Luxembourg (Still in progress)
Configuration of all servers
-
Set up Network (Router,Firewall)
-
Creation Domain controller
-
Creation Exchange server
-
TECHNICAL SKILLS AND COMPETENCES:
Domain Software Microsoft Office (Word, Excel, Power Point)
-
Microsoft Windows Server 20012/2008 / 2003, Microsoft SQL Server, Microsoft SharePoint Server, Exchange server
-
2008 / 2003.
Scripting PowerShell; bat .
-
Knowledge ITIL.
-
Linux,(Ubuntu Desktop), Microsoft Windows 98 SE, Millennium, 2000, XP, Vista and Windows 7/8)
-
Nagios System Monitoring
-
Knowledge CITRIX
-
Clonezilla Server
-
LANGUAGES:
Portuguese -> mother tongue
-
English-> advanced level, read, written and spoken
-
French -> Good understanding (I'm doing a course in French language)
-
Spanish-> easy communication orally
-
HOBBIES:
- Futsal, Jogging, Photograph and Cook.
Contact this candidate