Project Manager Customer Service
Resume:
Virginia Salak
Baden, PA *****
412-***-**** ******@***.***
SENIOR INFORMATION TECHNOLOGY MANAGEMENT
A multi-disciplinary Information Technology Management professional with a
successful history of delivering strategic value in Information Technology
in the Retail, Education, Healthcare, Utility and Transportation
industries. A demonstrated history of optimizing enterprise-wide computing
resources; consistently providing advanced technology solutions;
successfully providing Technology Project Management leadership; and
streamlining processes resulting in significant cost savings. Detail
oriented and conscientious; customer service and career oriented; and
accomplished at establishing relationships of mutual trust between
customers, team members, and management. MBA.
Technology Proposals Budget Management Purchase Negotiation
Policy and Governance Project Management Contract Negotiation
Disaster Recovery Licensing Audits Customer Support
System Installations & Capacity Planning System Security
Migrations
FUNCTIONAL AREAS
PROFESSIONAL EXPERIENCE
UPMC, Pittsburgh, PA 2013 - Present
Project Manager (Contract)
Leading key initiatives at a $9 billion dollar organization within the
Enterprise Provider Services Team to redesign applications for regulatory
compliance reporting of PHI (Protected Health Information), and leading a
migration of SharePoint sites from a 2007 environment to SharePoint 2013.
. Managing the migration of 1,200+ sites to SharePoint 2013 for the
Physicians Services Division ISD and Children's Hospital; establishing
migration and testing plans, and restructuring the eHealth Portal to
properly align with organizational groups for Provider and Patient
eRecord and CARe services.
. Managed a team of application programmers and successfully led a
regulatory compliance project ensuring software application logging,
auditing, and reporting of access to patient health information
encompassing 5 separate Enterprise Provider Services Software Engineering
Group supported systems.
AMERICAN EAGLE OUTFITTERS, INC., Warrendale, PA 2001 - 2013
Manager, Technology Infrastructure
A key member of IT Management at a $3 billion dollar organization;
accountable for the strategic direction and effective operation of all
midrange, database and Enterprise IT systems; supervised a Team of 15
System Administrators, Database Administrators and Data Center Operations
personnel supporting highly virtualized, fault tolerant system designs, and
implementations and upgrades in support of Home Office and 1000+ stores
across the US, Canada, and Puerto Rico.
. Accountable for the management of a $28M IT Department expense budget and
an $8M Technical Infrastructure capital budget. Aligned closely with Sr.
Financial Management to reduce IT expenditures and report quarterly
financial results, receiving a "High Five" special recognition award from
the Finance Department in November 2012.
. Project Manager for the evaluation, proposal, and successful
implementation of an enterprise-wide Storage Area Network (SAN) and
Enterprise Backup Technology Infrastructure resulting in a 60% storage
savings and efficiencies of storage management.
. Successfully implemented several major company initiatives such as an
international expansion of Retail Stores, startup and continuing systems
support of Distribution Warehouse Facilities, migration of over 600
technology assets to a new Data Center facility, in-sourcing of Web Store
(ae.com), and brand expansion of new subsidiary companies (Martin+Osa,
Aerie, and 77kids).
. Implemented high availability solutions enabling 7x24 operations using
MIMIX data replication and Flash Copy technologies providing access to
financial systems and expanding 2nd and 3rd shifts in the Distribution
Centers.
LAROCHE COLLEGE, Pittsburgh, PA 1999 - 2000
Director, Information Technology
Department Head and Executive Planning Committee member at an award
winning, culturally diverse, non-profit college representing 30 different
countries and territories and 14 different states. Accountable for the
strategic direction and effective operation of all IT systems. Supervised
a staff of 22 IT associates with a $3M budget and also oversaw the
college's Work Order System, the CARS Registration and Administration
system, Computer Lab facilities, Web Domains, e-Mail, File Server and Data
Network.
. Increased student computer stations 133% through the redesign of 3
Instructional and General Purpose Labs.
. Successfully verified all Y2K initiatives for a network of 360 PC's, 12
Novell and NT servers and an HPL2000 midrange server.
. Reduced work order processing time by 50% by implementing an improved
software tool that automated manual Helpdesk tasks while also providing
asset management and software licensing functionality.
. Significantly enhanced data security and improved network performance
through the evaluation and replacement of network backbone, switch, hub,
and firewall equipment with Layer 3 network switches providing network
segmentation throughout the college campus.
CONSOLIDATED NATURAL GAS / PEOPLES NATURAL GAS, Pittsburgh, PA 1991 -
1998
Capacity Planner / Sr. Technical Analyst
Held a Lead position at a respected oil and gas company with over 1.7
million residential, commercial, and industrial customers. Successfully
developed enterprise wide capacity planning solutions for all computing
platforms, including mainframe, distributed systems, and telecommunications
facilities. Also functioned as the Senior Analyst for all AS/400 and
RS/6000 systems providing configuration, system maintenance, user support,
TCP/IP, and System Network Architecture (SNA) connectivity support for both
OS/400 and AIX systems.
. Conducted Capacity Planning presentations, and provided workload forecast
and monthly service level management reports to Senior and Executive
Management.
. Analyzed statistical performance data for a critical corporate Customer
Information System and identified resource bottlenecks that resulted in a
50% batch processing improvement.
. Performed a Lead Technical Implementation and Support role in the
successful conversion of computing systems to a new Customer Service Call
Center in Forest Hills, Pennsylvania.
. Completed a comprehensive analysis of system usage which resulted in a
consolidation of 9 AS/400 systems into 1, saving annual maintenance and
administration support costs.
EDUCATION
. MBA, Management concentration, Robert Morris University, Pittsburgh, PA
. BSBA, Business Information Systems, Robert Morris University, Moon
Township, PA
. AS, Computer Science, Pennsylvania State University, Beaver, PA
. PMP Boot Camp (PMBOK 3rd Edition) Training, Global Knowledge, Tampa, FL
TECHNICAL ENVIRONMENT
Databases: Oracle 9i, 10g, 11g; Notes/Domino 6, 7; SQL Server 2000, 2005,
2008; Sybase
Operating IBMi 6.1, 7.1; AIX 5.3, 6.1, 7.1; HP-UX, Solaris; RedHat 4, 5, 6;
Systems: Windows NT/2000/2003/XP/2007; Novell, MPRAS, MVS, OS/390
IBM Power 5, 6, 7, +; IBM xServer and Blade Center Technology; IBM
Hardware: zSeries (S/390); IBM 3584 Tape Library; IBM Storage Technology
ESS800, DS8100, DS8300, DS8800, V7000; Sequent; SUN UltraSparc, SUN
M5000, DEC Alpha; NCR / Teradata; CISCO 6509, 9406, MDS 9509, MDS
9513; Alcatel OmniSwitch, WatchGuard Firebox
Athene, BMC Control-M, Byteware, CARS, CCSS, Clarity, COFE Pick
Applications Director and SpeedPack, COGNOS PowerPlay, Dematic Sortation
: Systems, GlobalScape, Hyperion, Inovis, Island Pacific, JDA
Allocations, Assortment Planning, Channel Clustering and Enterprise
Planning, FlashCopy, Lawson, Manhattan Associates, Mimix, MMIS,
MOVEX, MS Project Server, NetCool / Omnibus, Notes/Domino,
Performance Navigator, SharePoint, Symmantec AntiVirus,
ShopperTrack, Tradestone, Tivoli Storage Manager (TSM), WebLogic,
WebPDM / PLM, Websphere Application Server, Websphere MQ Series,
Websphere Network Deployment
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