Customer Service Quality Control
Resume:
Nhi Tran
**********@*****.***
Encino, California 91316
Education Work Experience
Master of Science in Applied Engineering The Management Group – Madison, WI
Independent Consultant (April 2014 to present)
May 2014 – UW Platteville
Currently working remotely from CA
Master Certificate – Project Management Data Analyst (December 2012 – April 2014)
May 2012 – UW Platteville Duties: A life cycle approach to data analysis, from
identifying client needs, gathering data, analyzing
Bachelor of Science – Microbiology trends, generating reports, complying with HIPAA
May 2008 University of Wisconsin Madison privacy standards, to presentation and summary of
important points using Excel, Access, SharePoint
Information Technology Courses and Minitab (statistical and process management
2013 Madison Area Technical College, Madison, software).
WI
Covance Laboratories – Madison, WI
Piano Performance September 2009 – December 2012
1989 2000 Ho Chi Minh Conservatory of Music, Report Coordinator
Ho Chi Minh City, Vietnam Duties include: Reviewing certificates of analysis to
ensure compliance with client request forms and
investigating reporting errors. Collecting system
Honors and Awards
errors for maintaining and improving NIMS
Lawton Scholarship
(Laboratory Information Management System),
2005 2008 UW Madison
participation in Kaizen and Green Belt Six Sigma.
Training new employees and managing up to date
Dean's List
training materials.
2004 Madison Area Technical College,
Madison, WI
Becton Dickinson and Company – Madison, WI
September 2008 – March 2009
Young Talent Piano Festival
Contract Quality Control Microbiologist
1993 Ho Chi Minh City, Vietnam
Duties: Performing microbial testing and analyzing
data to ensure products meet standard requirements.
Skill
s
Sweet Gift Express – Madison, WI
Data Analysis, Trend Analysis
April 2005 – September 2008
Excel, Access, SQL, Minitab
Retail Sales
Lean Management, Process Improvement,
Customer service, taking and preparing orders,
Constraint Management
delivery, spreadsheet preparation.
Quality Control, Customer Service
Mac OS, Windows
Some experience with: Vietnam Health Project – UW Madison
HTML, CSS, Javascript September 2005 May 2006
Fund Raising Officer (Volunteer)
Organization and supervision of various fund raising
events.
Contact this candidate