Quality Assurance Control

PROFESSIONAL SUMMARY

Over fifteen years of experience as an Software Quality Assurance in

healthcare and banking industries. Expertise includes the following:

writing complete and concise test plans, test scripts, automated testing,

reviewing design specifications, conducting test plan walk through

meetings, finding and documenting defects. Proficient in Agile and

Waterfall methodologies

PROFESSIONAL EXPERIENCE

McKesson (Contract) Alpharetta

Implementation Analyst/ QA Analyst (Contractor) January 2014- Present

Provide Customer training and build setup on new product upgrades for

ICD10 and Meaningful Use.

. Assist customer with building the application to support the new

functionality.

. Manage the integration of clinical projects that involve Meaningful

Use and ICD10

. Conduct root cause Analyses and resolutions for customer incident

tickets.

. Coordinate Integration testing efforts between HAC and integrated

solutions.

. Implement customer training for all HAC releases (including

training documents and presentations) ICD10 and Meaningful Use

projects.

. Review Customer workflows and recommend adjustments to the build

setup based on application features.

Medassets (Contract) Alpharetta, GA

Lead Quality Assurance Analyst Engineer Sept 2013 - January 2014

Managed the quality control and assurance processes for a web-based

healthcare supply chain management (CDM Master - Revenue Cycle Product).

Followed Agile Methodology

. Verified and ensure consistency of requirements, UI documentation,

and user stories.

. Evaluated defects that will impact schedule dates

. Provided visibility to team impediments/risks and assist with

eliminating them.

. Facilitated sprint planning, daily stand-ups, and team

retrospectives

. Responsible for creating, implementing and integrating QA policies

for process improvement.

. Assisted Development with preparing performance benchmarks

Rollins Inc Atlanta, GA

Quality Assurance Manager March 2013- August 2013

Responsible for the quality of all of Rollins applications (AS400, IOS,

and web-based). Manage all systems and beta testing activities and

resources.

. Managed QA test team of (5 onsite and 4 contractors/vendors).

. Prepared testing project plans for system and UAT testing.

. Managed QA test team in their planning and execution of test

activities.

. Established and managed testing tools (Test Manager).

. Assisted Development with preparing performance benchmarks.

. Established QA process for creating test cases (functional and

regression testing)

. Provided testing metrics to Executive level Managers

. Maintained all QA systems (including system test, stage, and

production) for SOX compliance.

. Provided visibility to team impediments/risks and assist with

eliminating them.

. Developed the QA process for transiting from Waterfall to Agile.

. Facilitated sprint planning, daily stand-ups, and team

retrospectives.

. Developed and assigned Quality Assurance Analysts to deliver on

Release demands.

. Created and implemented quality processes for improvement

initiatives.

. Extracted and delivered metrics on test execution and defect

status.

. Advised and monitored resource support for certification tasks.

. Prepared performance management documents and deliver employee

feedback.

. Assessed employee development needs and integrate advisory into

individual development plans. Assign mentors to mature behavioral

and technical skills amongst resources.

McKesson Corporation Alpharetta, GA

Lead Quality Assurance Analyst/SR Application Support Analyst July

2007- March 2013

Managed the quality control and assurance processes for a web-based

Electronic Medical Records Application written in Java, GWT, and C# on a

UNIX and Linux platforms.

. Managed cross functional teams and onshore resources (4 states,

perm and contract employees).

. Managed the integration of clinical projects

. Facilitated sprint planning, daily stand-ups and team

retrospectives.

. Helped the team achieve project goals by coaching and mentoring

them with constructive performance feedback.

. Lead the automation resources in developing smoke and regression

testcases

. Interviewed and hired new hires for testing efforts

. Oversee/Coordinated testing efforts with Contractors and New

Hires

. Collaborated with cross functional teams on agile practices

. Scheduled/Managed QA process meetings with QA team to assure

that standards are being followed

. Assisted Developers and QA Analysts with task estimation in

sprint planning sessions.

. Assisted product owners and teams in release planning and

maintaining the release/sprint backlogs.

. Escalated issues to management and provide recommendations to

maximize productivity.

. Provided visibility to team impediments/risks and assist with

eliminating them.

. Tracked and reported testing status and submitted weekly reports

to management via QC and Rally

. Developed the process to utilize Rally Software application and

Quality Center to implement test cases and defects

. Created SOP for transition from Waterfall to Agile Development.

. Conducted test plan walk through meetings with business

analysts, development and management

. Verified and ensure consistency of requirements, UI

documentation and user stories

. Assessed defects that will impact schedule dates

. Participated in Requirement, Functional Designs, Technical Plan,

and Change Control Board Reviews.

. Provided testing estimates to stakeholders

. Responsible for creating, implementing and integrating QA

policies for process improvement

. Created Quality Assurance Project Plans for point releases using

Microsoft Project

. Created QA processes to improve the implementation of successful

projects (QA Entrance and Exit Criteria) Investigated and

provided solutions to customer software issues.

. Acted as Primary Liaison between National Support and Customer

for escalated issues.

. Organized and implement customer workaround for issues and

create custom Crystal Reports for HAC

. Assisted customer's onsite with clinical workflows, testing and

upgrading.

. Applied application upgrades on new releases as well as patches

using UNIX commands.

. Created and execute SQL scripts for customized reports and

Service Request utilizing PL/SQL.

. Proficient reading HL7 messages and troubleshooting EDI

interface issues.

. Managed customer change Requests, process improvement and

application implementation.

. Defined Standard Operating Procedures for HAC, Practice Plus,

and Practice Partner for AMS.

. Coordinated Integration testing efforts between HAC and

integrated solutions.

. Conducted root cause Analyses and resolutions for customer

incident tickets.

Digital Insight an Intuit Company Norcross, GA

Senior QA Analyst Jul 2005 - Jul 2007

Managed the quality control and assurance processes including test

planning, test development, test execution, quality assurance, project

management, defect management, and validates the quality levels for a

product. A web based banking application written in C++ on an Apache web

server/Linux platform.

. Managed quality on highly complex projects and assignments which

included; ACH, and Wire Transfers)

. Provided input to management on ways to improve the overall

processes.

. Lead projects team of 2-4 testers and was responsible for

directing, supporting and monitoring QA Analysts activities.

. Lead defect tracking meetings during System and User Acceptance

Test.

. Conducted quality control meetings such as test plan review,

test case review and user acceptance reviews.

. Facilitated departmental team meetings in-office and via

telephone.

. Created, maintain, and utilize manual and automated testing

scripts for functional and regression testing using QC.

. Maintained and track project plan with associated

documentation/deliverables via Microsoft Project.

. Manipulated database tables using SQL Server Enterprise Manager.

Sage Software Duluth, GA

Senior Test Engineer Mar 2000 - Jul 2005

Managed the quality control and assurance processes on a daily basis.

Test planning, test scripts, and test execution throughout the development

lifecycle. A retail accounting software solution on a windows platform

written in C++. The web based products utilized an IIS server.

Owned and managed all testing related activities on a daily basis and is

accountable for the execution and final delivery of quality on the

project.

. Produced test tracking and quality measurement reporting using

Test Director.

. Developed, managed, and executed test plans, test scripts, time

estimation, and test scheduling.

. Determined testing configuration and environment test data

requirements to ensure the expectations are met.

. Reviewed and provided feedback on Design Scopes, Design Specs,

and Technical Plans.

. Lead Tester for 3rd Party Testing features such as UPS

Integration and Credit Card Processing with Chase Bank, Website

Creator, Peachtree Web Accounting, Online Banking, Direct

Deposit, Stamps.com, and Automatic Bill Payment.

. Lead Tester for Implementation of a new report engine using

Crystal Reports.

EDUCATION

DeVry Institute of Technology Atlanta, GA

Bachelor of Science in Computer Information Systems June 1998

PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS

Certificate in Web Design, 2001, Georgia Perimeter College, Decatur, GA

McKesson Certified Project Management Methodology, Intro to Project

Management, MS Project 2007, Lead the Way Professional Development

Classes, and Crystal Reports.

SKILLS

Applications: HP Quality Center, Rally, TFS, Test Manager, HL7 messages,

Star Team, Quality Center, SAP CRM, Unicenter CRM, Visio, Crystal Reports,

Horizon Ambulatory Care, Practice Plus, and Practice Partner

Databases: Microsoft SQL Server and Oracle databases

Operating Systems: UNIX/Linux (HL7 Messages), Windows

Web: Applications written in C#, Java, JDK 1.5, ASP, GWT, and XML

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