Customer Service Management

GABRIELA PEREZ

* *** ***** *****, ***. *** F resno, CA 93725

559-***-**** Cell p ****************@*****.***

OBJECTIVE

To obtain full-time employment with a company that will utilize my skills for its betterment.

QUALIFICATIONS & SKILLS

Flexible, reliable, energetic, able to efficiently handle multiple-tasks, comfortable working in a fast-

paced environment; skilled at prioritizing tasks and focusing on the essence of an issue, great time-

management skills.

Excellent communication and interpersonal skills, highly skilled in customer service and customer

support with proven negotiating abilities to close lease agreements. Bilingual with the ability to

proficiently read, write, and translate in English and Spanish.

Well organized and self-motivated, comfortable working with and without supervision; skilled at

taking on new challenges, learning quickly, and working efficiently under time constraints and high-

stress situations.

Strong knowledge and solid experience with Microsoft Office tools, and working knowledge of

database management.

EDUCATION

B.A in Business Management –University of Phoenix July 2013

Currently pursuing Masters in Business Administration at University of Phoenix

EXPERIENCE

UNITED DEVELOPMENT GROUP INC FRESNO, CA MARCH 2012-PRESENT

LEASING AGENT-200 UNITS

GSF PROPERTIES Fresno, CA March 2011 – March 2012

LEASING AGENT - 215 UNIT S

BALDERAS ELEMENTARY SCHOOL Fresno, CA November 2009 – March 2011

ENTRY LEVEL NOON TIME ASSISTANT

LIFE STEPS Fresno, CA November 2008 – November 2009

CLERICAL ASSOCIATE/AFTER SCHOOL PROGRAM COORDINATOR

REFERENCES

Professional and personal references available.

Contact this candidate