Terry Wardlaw

**** ****** ******** ** *****

acd33n@r.postjobfree.com

Mobile: 248-***-****

Objective

A position as a Systems Administrator that lets me utilize my superior

Microsoft knowledge, along with other technical and inter-personal skilles.

CERTIFICATIONS

MCP in Windows Server 2003 Active Directory, Configuration

MCP in Windows Server 2003 Network Infrastructure, Configuration

MCP Server Administrator on Windows Server 2003

MCITP Enterprise Desktop Support Technician on Windows 7

CompTIA Network +

CompTIA A+

Key Technical Skills and Knowledge

Domain Expertise & Solutions

Microsoft Infrastructure Solutions

Server Operating Systems

Windows Server 2008 R2

Windows Server 2008

Windows Server 2003

Messaging Systems

Microsoft Exchange 2010

Microsoft Exchange 2007

Microsoft Exchange 2003

Unified Communications

Microsoft Office Communications Server R2

Collaboration

SharePoint 2010

Virtualization

VMware ESX(i) 3.x/4.x/5.x

Microsoft Hyper-V

Desktop Operating Systems

Windows 8

Windows Surface RT 8.0 & 8.1

Windows 7 Enterprise/Professional

Windows XP Professional

Apple Mac OS 10

Databases

Microsoft SQL Server 6.5 - 2008

Servers

Dell PowerEdge Servers

HP Compaq ProLiant Servers

IBM Netfinity Severs

Backup Software

Symantec Backup Exec

Veritas Backup Exec

Anti-virus Software

Trend Micro

Symantec Endpoint Protection

Anti-spyware Software

Webroot Spy Sweeper Enterprise

Trend OfficeScan Anti-spyware

Microsoft Anti-spyware

Messaging Content Filters

McAfee SaaS (formerly MX Logic)

Message Labs

Automation Tools

System Center Configuration Manager (SCCM) 2012

Microsoft Systems Management Server (SMS) 2.0

Altiris

InstallShield

AdminStudio 3.5

Internet & Intranet Services

Microsoft IIS 3 - 7

Microsoft Proxy Server 2.1

Microsoft Index Server

Microsoft Internet Explorer 8.x - 10.x

Hardware Firewalls

Cisco ASA Firewall

SonicWALL Firewall

Desktop Software

Microsoft Office 95 - 2013

Microsoft Visio 5.0 - 2012

Remote Control Software

Symantec pcAnywhere

Microsoft Terminal Server Client/RDP

Microsoft NetMeeting Remote Desktop Sharing

RealVNC

RAdmin

Virtual Private Networking (VPN)

PPTP

L2TP

RRAS

IPSec

SSL VPN

Networking Protocols

TCP/IP

DNS

DHCP

WINS

NetBEUI

IPX/SPX

Fax Solutions

Right Fax Server

EDUCATION/TRAINING

US Air Force Technical School in Network & Computer Systems

Bachelor's Degree in Computer Information Systems from Michigan State

University

EXPERIENCE

Systems Administrator for URS Corp.

September 2012 - February 2014

Aerotek Incorporated

Configured and administered multiple system environments (Windows clustered

servers and UNIX platforms in multiple office locations inside Michigan)

for software installation and operation. Performed software upgrades,

service pack installations, bug fixes, security updates and any system

change request activities. Maintained network operations and software

applications (i.e. file, print, application, web, database, proxy, etc.),

operating systems, server backups, routine maintenance. Participated in IT

projects as required and managed IT projects involving the Microsoft

Windows server environment. Managed multiple third-party software vendor

relationships that increased ROI and developed synergy between the

organizations. Lead migration project for 350 Desktops & Laptops from XP

Pro to Windows 7. Reimaged with Corporate image of Surface RT 8.1 onto 13

surface tablets for Transportation team to use out in the field. Provided

network printer setup and all phone system setup for 3 local offices.

Improved inventory tracking by creating a check in-out process in outlook

so users can see what equipment is available and who has it checked out.

Lead Hardware Deployment Team Member for Sears Holdings (Contract Position)

Computer Resource Solutions

February 2011 - August 2012

Contracted to lead a team of 4 technicians for a project called Digital

Journey where sears is placing iPads and iTouches with sears associates to

help customers find products in the store or on the web. My team and I

would contact the stores after they received there ipads and itouches. We

would walk the store manager through setting up the devices on the sears

network and how to use the devices. Then we would remote into the devices

and install and setup the devices to sears specified configuration.

Lead Support Team Member for First American Title (Contract Position)

CDI

December 2009 - February 2011

Next day support for night-time migration of title offices around the

country. Using Active Directory to manage users and computer accounts. Help

users having issues after migration with legacy apps and new location of

shared data. Performed daytime user migration of laptops that could not be

connected to at night. Performed bandwidth testing and analysis on what

offices and data centers need upgrading.

Lead Hardware Deployment Team Member for Sears Holdings (Contract Position)

Computer Resource Solutions

August 2007 - December 2009

Lead a team of 6 technicians installing new Dell 2900 application server at

400+ sears retail stores by remote. Then brought on to Off the Mall

Hardware Stores to Lead the techs as it was similar to last project. Sears

Quality Maintenance personal would setup the server physically at the site,

then call the Server Queue and one of the technicians would use DRAC (Dell

Remote Access Controller) into the server and install new image and setup

servers software. My main responsibilities besides installing servers. To

set the schedule for the team, the QMT's at the store, handled all out of

box failures with Dell Support. I am the go between for my team and 3rd

level Sears IT Support. At Sears Hardware stores we had to also image new

workstations and setup network printers, wireless access points and

wireless handhelds.

Last project is Kmart pharmacy IVR (Instant Voice Response) server upgrade,

required to get HEPA certified. Working with Unix OS on old Axiom IVR,

backing up data and then restoring and programming new HP IVR's.

Systems Analyst for First American Title (Contract Position)

CDI

November 2006 - August 2007

Lead tech for Exchange migration project and Windows XP re-image project.

Migrated 900 mailboxes from old domain onto one new corporate domain.

Exported user's data to .pst's and then importing them onto the new

exchange server.

Re-image project took my team of 2 techs across the Midwest. We backed up

users profile, printer drivers, and favorites. Took screen shots of all

important programs and information. Then re-imaged computer with the new

corporate Windows XP pro standard image, and reinstalled any additional

software that the users needed.

After reimaging project was assigned to Internal Network\Desktop Support

and handled 10 -15 tickets a day using Remedy software.

Network Administrator

Independent Contractor for Interactive Business System

February 2006 - November 2006

Working as administrator on a migration project in Rockwall, Texas and

Reynosa, Mexico for Sine Systems in Michigan. Upgraded 6 servers from

Windows 2000 to 2003, migrated the Exchange 2000 server to 2003 & built a

new terminal server. Maintained network stability and availability.

Upgraded an exchange 5.5 site to Exchange 2003 for NSF International at

locations in Ann Arbor Michigan, San Diego, California and Brussels

Germany. Also added a Front End Outlook Web server so all could access

email from one location.

Network Engineer

Independent Contractor for AHD Vintners

March 2005 - February 2006

Solely responsible for administering, optimizing and supporting internal

LAN/WAN infrastructure consisting of Windows 2003 Active Directory, and 30

Windows XP Professional desktops. Researched, recommended, and implemented

new hardware and software for increased efficiency. Monitored and supported

internal network security, including adding/deleting users and shared

permissions. Analyzed and resolved network and server connectivity issues.

Administered back-up/recovery solution utilizing VERITAS Backup Exec.

Administered Cisco router and Pix firewall. Provided support to internal

users and external clients on all hardware and software issues. Managed

inventory of technical assets valued at up to $1M.

Lead Technical Support

Central Data Systems

August 2004 to February 2005

Team leader of a team of 3 accountable for analyzing, troubleshooting and

resolving internal user's and external client's desktop, laptop & server

issues. Repaired and configured desktops, & servers for external clients.

Credited with an outstanding award for training and mentoring junior

technicians. Used Remedy for SRM tracking and Service Flow for SLM

tracking. Gained extensive knowledge of all computer models including Dell,

Compaq, Hewlett Packard and IBM.

Exchange Administrator

Borders Group Inc

February 1999 to December 2002

Credited with moving the company messaging platform from Exchange 5.5 to

Exchange 2000. Started with 2000 Exchange Mail Box Users in 1999 and by

2002 managed 5000 Exchange 2000 users. Integrated into a single Active

Directory Domain. Reduced and consolidated 15 exchange 5.5 servers in to 4

exchange 2000 servers for Mail boxes in US. Installed 2 SMTP exchange 2000

servers for redundancy. Designed development plan for migration of NT 4.0

domains to Windows 2000 Active Directory single domain. Managed a team of 4

technicians. Designed and configured with LAN administrator Active

Directory 2000 for 5000 Users. Installed and configured Windows 2000 domain

controllers. Installed a new Windows 2000 domain and used ADMT to migrate

users from NT4.0 to Windows 2000 domain. Decommissioned NT4.0 domains.

Earned a solid reputation for resolving complex issues and providing

exceptional customer service. Assisted users with policies and procedures

for setting up conference calls, new accounts, web/network presentations

and voice mail. Leveraged extensive experience in multiple operating

environment including mainframe connectivity and security, Windows NT/2000

workstation and server and Unix. Escalated issues as needed and maintained

communication with customer and Technical teams. Extensively utilized

Remedy to record and track issues.

Network Engineer

Active Software & Hardware

August 1998 to January 1999

Manage company Exchange Server. Supported and implemented multiple LAN and

WAN subnets. Acknowledged for building and configuring network topology,

including security and redundancy. Implemented DNS, DHCP, and Web Proxy

services on company servers. Reviewed and implemented firewall and other

security measures. Standard helpdesk duties such as PC maintenance and

repair.

Sr. Airman USAF

Comm Flight

June 1994 - July 2000

Keesler Air Force Base

Assigments included managing and maintaining and secured all base servers

and computers. First trained in Novell OS, then weeks after finishing

training was retrained in Microsoft NT and windows 95. Major project during

my time was upgrading all servers on the base from novell 3.2 to windows NT

4.0. Then wipe and install on all base office computers with windows 95

with office 95. New duties included password recovery, email recovery,

configuring user profiles, running training seminar to train officers and

enlisted airmen on win 95 and office 95 basics. In March of 1998 I left

active duty and transferred to USAF Reserves with the 927th Air Refueling

Wing at Selfridge Air National Guard Base. I worked in the comm flight for

2 years maintaining the 927th's servers and computers till resigned my

position in july of 2000.

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