Hospitality Management
Resume:
Mia Greenhow
**********@*****.***
**** **** **** ******* ************, IN 46228
Qualifications:
Ability to work well in a fast paced environment
Excellent Written and Oral Communication Skills
Proficiency in Microsoft Word, Excel, Powerpoint, MARSHA, FOSSE, OPERA PMS, & Delphi
Proficient in basic accounting
Trained and educated in catering management
Knowledge of hospitality law and contracts
Completion of 16 week LDS (Leadership Development Series) training
Hotel background familiarity with the sales process
Detail-oriented and strong organizational skills
Ability to meet daily and weekly deadlines
Education:
Indiana University-Purdue University Indianapolis
420 University Boulevard Indianapolis, IN 46202
Bachelor of Science: Tourism, Conventions, & Event Management (Hospitality)
Experience:
Self-Employed Partnered with ARISE through Open Door Multiservices, LLC(May 2013-present)
3816 West 45th Terrace Indianapolis, IN 46228 317-***-****
Client Support Professional
Provide Client Support and sales for multiple major corporations, including Disney Mainline, ADT security systems, and Interval International. Answer phone calls, direct calls to proper extensions, reservations, and update client information
Caribbean Cove Hotel & Conference Center (Aug 2012-April 2013)
3850 DePauw Boulevard Indianapolis, Indiana 46268 317-***-****
Food & Beverage Outlet Manager
Supervise Food and Beverage team members, 22 employees & 2 supervisors. Ensure that all aspects of food & beverage are running efficiently according to hotel standards by performing the following duties. Manage daily operations of food and beverage outlets (Indy Sports Bar & Grill, Cafe Saint Paul, and Calypso Cafe.) All located in Hotel. Perform weekly department schedule forecasting & scheduling, attend weekly department meetings, staff meetings, inventory, interview, hire and disciplinary actions. BEO(Banquet Event Orders), supervise and planning of all banquets & events. Observe guests to ensure compliance with occupational, health and safety standards as well as state and local liquor regulations. Assist in the maintaining of daily, weekly and monthly budgets regarding food, liquor, operating items and labor. Consistently following up to ensure guest satisfaction is met and exceed service standards.
Courtyard by Marriott (Jan 2011- Nov 2011)
320 North Senate Avenue Indianapolis, Indiana 46204 317-***-****
Operations Supervisor
Managed a team of 15-20. Responsible for day to day operations of the housekeeping and front desk personnel. Ensure that guests received outstanding service and a positive customer experience. Onboard new employees to the organization to ensure they understood the Company’s core values, their responsibilities, set clear expectations and made sure each associate was properly trained. Administered performance evaluations, identifying both accomplishments and areas of opportunity. This included progressive management of performance issues as necessary. Implemented employee recognition program that significantly impacted employee morale, thus positively impacting productivity. This resulted in a decrease in absenteeism. Developed strategy and implemented quality program. Supervised four departments (Front Desk, Bistro, Events, and Housekeeping.) Assist in interviewing, disciplinary actions, training of staff, human resource file management, and pre-employment background checks. I was responsible for planning of hotel’s events from sales turnover to event’s completion. Responsible for daily productivity reports, accountability meetings, assist sales department, invoice coding, order inventory, and ensure the staff was delivering the highest standards of service and hospitality while assisting guest efficiently and professionally.
University Place Conference Center and Hotel (January 2010 – May 2010)
850 W Michigan Street Indianapolis, Indiana 46202-5198 317-***-****
College Intern
Worked daily with Director of Human Resource assisting with the day to day operations of the human resource department. Responsible for recruitment, screen applicants and refer qualified candidates to management. Conduct reference checks as assigned. Maintain associate personnel files. Complete appropriate paperwork for new hires, personnel actions and terminations. Process payroll and paperwork for new hires, transfers, & job changes.
Contact this candidate