Customer Service Manager

Chadwick Sielbeck

** ******** ****** **.

Old Lyme, CT 06371

****.****@*****.*** • Home 860-***-**** •Cell 860-***-****

Summary

Accomplished professional with twenty plus years of experience working in the

transportation industry. Eight plus years in management, where I managed,

trained, and monitored the work activities of subordinates and staff.

Familiar with OSHA regulations, DOT regulations, Federal regulations

concerning travel safety. Member of safety committee. Committed to quality

performance with an ability to learn new procedures quickly with very little

training. Able to focus on detail, projects and develop strategies to meet or

exceed deadlines. Looking for a company to apply my experience and skills and

become a valued asset to both company and customer.

Experience

Bailey’s Express 2013-Present

Freight Operations Manager

Oversee the rating and billing of Bills of Lading, Dispatch Drivers,

Responsible for the dock operations the loading and unload of tractor

trailers.

Airgas USA LLC 2012-2013

Distribution Manager

Responsible for twenty drivers, which includes scheduling, payroll,

hiring/firing of employees, customer complaints, truck audits, morning safety

meetings, constant communication with other departments, helped out in the

warehouse building pallets, pre and post trip inspections, verifying the

drivers complied with DOT regulations, forklift certified, driver trainer.

Improved employee moral by working closely with employees on various issues.

Pepsi Beverages Company, Indianapolis In 2007 to 2012

Merchandising Manager

Responsible for sixty six full time merchandisers and fifty five part time

merchandisers, which includes scheduling, payroll, hiring/firing of

employees, grievance hearings, customer complaints, store audits, monthly

safety meetings, constant communication with other departments, filled in for

account managers when asked and wrote orders for the accounts, secured

incremental displays during store visits. Worked in the warehouse building

pallets for shipment when warehouse was under staffed. Filled in for delivery

supervisors on bulk trucks dispatching and rerouting drivers.

Stayed under budget by utilizing part time employees to reduce labor cost.

Stern but fair manager who is willing to take chances to ensure success for

the company.

Pepsiamericas, Indianapolis In 2006 to 2007

Route Driver

Trained in full service(ex: filled Pepsi machines), Driver Merchandiser(ex:

delivered to gas stations), Merchandiser(ex: stocking shelves with Pepsi

products in major stores.

My route went from bottom tier to top tier in just two months in completions

of stops and quantity. Took route over with just two days training normally

requires one to two weeks training.

Northwest Airlines, Indianapolis In 1995 to 2006

Customer Service

Performed a wide variety of customer service functions including luggage

service, operations, ticketing, safety committee, union steward, gates, fleet

service, and control tower. Developed favorable relationship with the

different vendors to ensure timely deliveries to the aircraft.

•Effectively handled customer inquiries and complaints.

•Won numerous letters of commendations from management as well as customers.

Education

Southeastern Academy, Kissimmee FL

Certificate, Travel

Draughons Business College, Paducah Ky.

Business Management

Shawnee Community College, Ulin, Il

Business Management

Skills

•Safety Inspection/Safety Awareness / Training

•Passenger Interaction

•Customer Relations

•Staff Supervision/Training

•Problem Resolution

Licenses

Commercial Driver License, Connecticut. Class A

Forklift certified

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