Benefits Specialist

Joanne Daniels

*** **** ** ** ** 973-***-**** (H) 973-***-**** (C)

Paterson, NJ 07514

***********@*****.***

Objective To secure a position within a company that promotes a team environment and will

allow me to showcase my skills as a team player and demonstrate my ability to provide

extraordinary customer service as well as develop new skills.

Experience 2003 – 2014 Quest Diagnostics Lyndhurst, NJ

Benefits Specialist

• Process disability claims for internal customers using PeopleSoft HR System

• Establish and maintain a professional rapport with supervisors and local Human

Resource Departments

• Correspond with company’s disability carrier in order to monitor employee

disability claims

• Assist with distribution of daily intakes

• Monitor reports for accuracy

• Maintain knowledge of FMLA, ADA and federal disability laws on multi-state

levels

• Educate employees on eligibility and the different leave designations (FMLA,

FLA, CFRA, etc.)

• Develop collaborative working relationship with various Human Resource teams

• Coordinate COBRA for employees on leave

• Process life insurance claims for deceased employees or family members

• Provide subject matter expertise to business unit managers to ensure compliance

• Act as a liason with benefit vendors

2000 – 2003 Quest Diagnostics Lyndhurst, NJ

Corporate Payroll Team Leader

• Process payroll for 40,000+ employees using PeopleSoft Payroll System

• Supervise daily operations and train new hires

• Conduct one on one reviews and performance evaluations

• Responsible for Executive Payroll which included higher level processing of

401(k) entries and restricted stocks

• Responsible for local and city tax set-ups for Pennsylvania employees

• Set up and maintain tax set-ups for multi-state employees

• Run queries and bi-weekly reports and audit business unit paysheets

• Process paysheet imports and file transfer process

Education

Graduated from Eastside High school and previously took courses at Kean College of New

Jersey, majoring in English.

Accomplishments

Successfully completed advanced Word for Windows and Microsoft Excel classes, attended U.S.

Department of Labor classes, received several Thanks to You awards for exceptional customer

service.

Community Services

Served as Coordinator of Paterson Project Teach which was a program committed to educating

youth about teen pregnancy, drugs and sexually transmitted diseases.

Participated in Paterson Habitat for Humanity

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